Airport IT Support Apprentice — Level 3 Tech Trainee

London Luton Airport Operations Limited; Greater London; On-site; GBP 12,000 - 18,000; Full time

Job summary

A prominent airport operations firm is offering an exciting Apprenticeship in Information Technology as part of their apprenticeship programme. This role involves supporting the IT Service Desk by being the first point of contact, logging incidents, and providing remote support on various IT issues. Successful candidates will earn a Level 3 qualification while gaining hands-on experience. Applicants should have GCSEs in English and Maths, be passionate about IT, and reside in the Luton area.

Qualifications

• GCSE English and Maths at Grade 4 (C) or above.
• Eager to build a career in IT.
• Ability to manage multiple tasks.

Responsibilities

• First point of contact on the IT Service Desk.
• Logging and tracking incidents through the ITSM tool.
• Providing remote support for IT issues.

Skills

Passion for technology

Organised and detail-oriented

Collaborative team player

Adaptable to dynamic environments

Education

GCSE Grade 4 (C) in English and Maths or Functional Skills Level 2

Tools

Microsoft Office

Job description

A prominent airport operations firm is offering an exciting Apprenticeship in Information Technology as part of their apprenticeship programme. This role involves supporting the IT Service Desk by being the first point of contact, logging incidents, and providing remote support on various IT issues. Successful candidates will earn a Level 3 qualification while gaining hands-on experience. Applicants should have GCSEs in English and Maths, be passionate about IT, and reside in the Luton area.