AI Program Manager

Algomarketing Ltd.; Remote; GBP 50,000 - 80,000; Full time

Job summary

A tech-driven company is seeking an AI Program Manager to enhance customer interactions through AI solutions. This includes analyzing AI chat transcripts, managing AI initiatives, and engaging with stakeholders to drive effective product changes. The ideal candidate will possess strong operational skills and hands-on experience with AI technologies, particularly in a B2B environment.

Qualifications

• Strong hands-on experience with AI-related products.
• Ability to analyze AI transcripts and gather insights.
• Experience in building workflows and prototypes.

Responsibilities

• Manage end-to-end content improvement for AI initiatives.
• Collaborate with various teams for testing and product improvements.
• Conduct daily AI transcript analysis to extract insights.

Skills

Operational execution skills

AI chatbots analysis

Customer-centric mindset

Analytical mindset

Proactive attitude

Tools

Google Cloud’s AI suite

Job description

AI Program Manager

Department: AI & Data Science

Employment Type: Contract

Location: UK

Description

We are looking for a program manager with strong hands-on experience working on AI-related products, having a good grasp of what’s needed to build and market successful AI solutions. The program management will have a heavy focus on analyzing AI chat transcripts, excavating insights to improve conversational experience for customers and communicating these insights to stakeholders to inform product changes. The scope of this is being planned to expand to include building AI-focused prototypes/MVP, based on strong customer insights, to help remove friction points along a SMB (small-and-medium business) journey when starting on Google Ads

Key Responsibilities

• Maintain content improvement process for AI initiatives end-to-end, aimed at driving a better customer experience on ads.google.com
• Running regular testing springs across our organization with the objective to increase testing volume for AI initiatives and identify improvement areas to share with Product teams
• Cross-functional stakeholder management across a wide range of teams including Global Ads Marketing, Sales and Product
• Closely partner with our Sales team to find improvement areas in our content feedback loop. Continuously iterate
• Support GTM and roll-out of AI initiatives globally, driving excellent execution and on-time in full delivery
• Support our wider team depending on bandwidth and prioritization to fuel customer acquisition growth for Ads
• Run regular AI sprints aimed at collecting customer insights and turning them into product/project ideas leveraging AI tools

Key Skills/Know-how

• Strong operational/executional skills
• Strong hands-on experience with AI chatbots & analyzing transcripts
• Customer-centric mindset, valuing insight-related work
• Being proactive
• Analytical mindset, ability to juggle multiple data points and stitch them together to surface opportunities
• Experience with Google Cloud’s AI suite
• Ability to build workflows/prototypes/MVPs
• Experience on B2B software products is a bonus

Deliverables

• Conduct daily AI transcript analysis to identify customer insights, issues & bug to flag to product team
• Deliver weekly progress report to Google on key metrics identified for content workstream: # of conversations logged, customer experience metrics and safety bugs identified
• Own & drive agenda for monthly meeting with Product & ENG teams to surface ongoing issues with the product and inform roadmap changes
• Run monthly AI sprints to develop prototypes/MVPs based on customer feedback, present to leadership and iterate