Aftersales Retention Advisor – Belfast

Mesh-AI Limited; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive retailer in the UK seeks a commercially driven Retention Advisor in Belfast to increase customer retention and service plan penetration. The role focuses on converting customers to service plans, re-engaging lapsed clients, and working closely with dealership teams to meet targets. Ideal candidates understand aftersales profitability and possess strong customer communication skills. Competitive pay, generous leave, and extensive benefits await the right individual.

Benefits

Competitive salary

Generous annual leave

Enhanced family leave

Techscheme for discounted tech

Eyecare vouchers

Smart Health services

Dental insurance

Critical illness cover

Flexible life assurance options

Discounted gym memberships

Travel insurance

Qualifications

• Understanding of aftersales profitability and service plans.
• Experience in customer retention strategies.
• Ability to provide insight and feedback on customer trends.

Responsibilities

• Contact customers to convert them onto service plans.
• Re-engage lapsed customers for return-to-service retention.
• Explain benefits of service plans clearly.
• Achieve monthly service plan targets profitably.
• Collaborate with Aftersales and Marketing teams.

Skills

Customer behaviour understanding

Sales conversion ability

CRM proficiency

Job description

A leading automotive retailer in the UK seeks a commercially driven Retention Advisor in Belfast to increase customer retention and service plan penetration. The role focuses on converting customers to service plans, re-engaging lapsed clients, and working closely with dealership teams to meet targets. Ideal candidates understand aftersales profitability and possess strong customer communication skills. Competitive pay, generous leave, and extensive benefits await the right individual.