Aftersales Manager

Lithia; Tonbridge; On-site; GBP 70,000 - 84,000; Full time

Job summary

A leading automotive retailer in Tonbridge is looking for an Aftersales Manager to lead their Service Department. You will ensure high-quality service and support the team in meeting targets. The ideal candidate will have a background in workshop management and a passion for excellent customer service. Offering competitive earnings of up to £84,000 OTE along with a company car and attractive benefits. Join us to be part of a forward-thinking team committed to transforming personal transportation.

Benefits

Company car

Pension

Life assurance

Health care

33 days holiday

Company discounts

Qualifications

• Experience running a successful workshop or parts department.
• Able to motivate a team in a target-driven environment.
• Strong knowledge of consumer and vehicle legislation.

Responsibilities

• Ensure warranty and repair work adheres to standards.
• Manage department budgets and profitability.
• Lead the Service Team to exceed performance targets.
• Maintain health and safety processes.

Skills

Leadership

Customer service

Business acumen

Workshop management

Job description

Aftersales Manager

Stratstone

Jaguar Land Rover Tonbridge

OTE up to £84,000 with company car, pension, life assurance, single health care, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services

Can you bring a passion for incredible customer service to a new career as an Aftersales Manager at Jaguar Land Rover Tonbridge

Our Associates are what separate us from the competition; the people who make a difference to our environments, our customers and their experience. As an Aftersales Manager, you’ll manage our Service Department, leading your team and maintaining standards, whilst ensuring our customers drive away happy.

What does the role of Aftersales Manager involve?

• Ensure all warranty and repair work adheres to both manufacturer and company standards
• Manage Colour Service Department’s budgets, accounts and costs, whilst maximising efficiency and profitability via labour sales, parts and materials
• Review pricing policies and ensure appropriateҲ legislation is adhered to
• Lead your Service Team, motivating and coaching to over‑achieve targets and KPIs
• Maintain a safe working environment, adhering to health and safety processes
• Enhance customer service levels to achieve a fantastic CSI score for your department

What qualities do I need to succeed in the Aftersales Manager role?

• A background in running a successful workshop or parts department
• Experience of working in a fast‑paced, target driven environment
• Impressive leadership skills, able to motivate a team to work together and exceed targets
• Strong business acumen, alongside great knowledge of consumer and vehicle legislation
• A passion for providing exceptional levels of customer service, and putting smiles on faces!

What we can offer you:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and doamalama what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry‑leading Family Leave Policies ensure you’re supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someonePromotion for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.

Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio‑economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.

We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: [e-mail]. Our team will be happy to support you throughout every stage of the process.