Aftersales Lead — Customer-First Service & Growth

Lithia; Wolverhampton; On-site; GBP 51,000 - 60,000; Full time

Job summary

A leading automotive retailer in Wolverhampton is seeking an Assistant Aftersales Manager to drive customer service excellence. You will monitor service levels, lead a diverse team, and develop strategic plans for the Aftersales Department. This role offers OTE up to £60,000 plus benefits including a company car scheme, health care, and generous holiday allowance. If you're ready to support service excellence in a dynamic environment, this job offers significant career growth opportunities.

Benefits

Company car scheme

33 days holiday

Health care

Exclusive discounts

Tailored training

Qualifications

• Experience leading a diverse team in a high-pressure environment.
• Strong commitment to delivering exceptional customer service.
• Ability to prioritize effectively in a commercial setting.

Responsibilities

• Monitor customer service levels and take corrective actions.
• Develop Aftersales Department plans and budgets.
• Implement training programs for service personnel.
• Control profitability and productivity of the Aftersales Department.

Skills

Customer service commitment

Resilience

Team leadership

Effective prioritization

Job description

A leading automotive retailer in Wolverhampton is seeking an Assistant Aftersales Manager to drive customer service excellence. You will monitor service levels, lead a diverse team, and develop strategic plans for the Aftersales Department. This role offers OTE up to £60,000 plus benefits including a company car scheme, health care, and generous holiday allowance. If you're ready to support service excellence in a dynamic environment, this job offers significant career growth opportunities.