Aftercare Manager — Residential Homes | Growth & Pension

Alderley Group; Warrington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing residential development company in Warrington is seeking an experienced After Care Manager to lead post-handover customer service activities. You will ensure issues are resolved efficiently and maintain communication with customers and subcontractors. The ideal candidate has strong customer service skills, trade experience, and a commitment to quality. The role offers a supportive work environment, professional growth, and a competitive salary.

Benefits

Company pension scheme

30 days of annual leave

Ongoing professional development

Collaborative team environment

Regular team events

Qualifications

• Ability to handle sensitive or challenging customer situations.
• Strong initiative and time management under pressure.
• Punctuality and reliability in all interactions.

Responsibilities

• Manage post-handover customer service operations.
• Resolve escalated customer issues effectively.
• Conduct weekly reviews with site teams.

Skills

Excellent customer service skills

Strong communication skills

Organisational skills

Experience in relevant trades

Competency with hand and power tools

Attention to detail

Job description

A growing residential development company in Warrington is seeking an experienced After Care Manager to lead post-handover customer service activities. You will ensure issues are resolved efficiently and maintain communication with customers and subcontractors. The ideal candidate has strong customer service skills, trade experience, and a commitment to quality. The role offers a supportive work environment, professional growth, and a competitive salary.