After-Sales Quality & Support Coordinator

OGV Energy; Aberdeen City; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading energy company based in Aberdeen City is looking for a Service Quality Co-ordinator to join their team. This role emphasizes providing exceptional after-sales support, coordinating customer queries, and driving continuous improvement through feedback analysis. The ideal candidate will be highly organized, possess strong analytical and interpersonal skills, and have a solid understanding of technical products, though this is not essential. Join us in ensuring customer satisfaction and operational excellence in the energy sector.

Qualifications

• Proven experience in an after sales or coordination role, ideally in manufacturing.
• Organised and able to prioritise workload during high volume periods.
• Demonstrable knowledge of integrated management systems.

Responsibilities

• Serve as the primary point of contact for after-sales support.
• Log customer queries and ensure timely responses.
• Prepare reports highlighting performance metrics.

Skills

Customer support experience

Analytical mindset

Interpersonal skills

Problem-solving

Tools

ERP systems proficiency

Job description

A leading energy company based in Aberdeen City is looking for a Service Quality Co-ordinator to join their team. This role emphasizes providing exceptional after-sales support, coordinating customer queries, and driving continuous improvement through feedback analysis. The ideal candidate will be highly organized, possess strong analytical and interpersonal skills, and have a solid understanding of technical products, though this is not essential. Join us in ensuring customer satisfaction and operational excellence in the energy sector.