Advice Session Supervisor

Citizens Advice BANES; Woking; Hybrid; GBP 16,000 - 24,000; Full time

Job summary

A community support organization in the United Kingdom is seeking a dedicated individual to supervise and support the volunteer Advice team. This role requires strong team management and communication skills. You will coordinate advice sessions while ensuring quality targets are achieved. Ideal candidates will be compassionate, detail-oriented, and have the ability to thrive in a busy environment. This is a permanent position with flexible working hours.

Qualifications

• Proven ability to manage and supervise a team.
• Excellent written and verbal communication skills.
• Strong people skills and attention to detail.

Responsibilities

• Provide supervision and support to the volunteer Advice team.
• Coordinate advice sessions and ensure quality targets are met.
• Drive change and improvement in service delivery.

Skills

Team management

Supervision

Communication skills

IT skills

Compassionate attitude

Job description

Salary 16,200 - 18,000 (3 days), 21,600 - 24,000 (4 days)

Salary pro rata:Yes

Hours per week:22.5 hoursor 30 hours, 3or 4days per week

Type of Contract: Permanent

Are you someone who iscommitted to providingan effective service to those most in need and who is not afraid to drive change and improvement?

We are looking for a self-motivated individual with proven ability of managing and supervising a team.Citizens Advice experience is preferred.

The role’s main purpose is to provide supervision and support to our volunteer Advice team by coordinating advice sessions and ensuring we meet our quality targets.

We are looking for someone with a compassionate and patient attitude, who isa strong teamplayer, has an eye for detail and great people skills. You will have excellent written and verbal communication skills and the ability to use a range of IT systems. You will thrive in a busy environment, have a positive outlook and an understanding and commitment to the aims and principles of Citizens Advice.

Citizens Advice values diversity, championsequality and challenges discrimination.

We encourage and welcome applications from people of all backgrounds.

We particularly welcome applications from disabled and Black, Asian, and Minority Ethnic people, as they are currently underrepresented in our workforce

Closing date for applications: Monday 12th January 2026 at 5.30pm