Adult & Paediatric Crisis Worker-Teesside (0 hours)

Mountain Healthcare Limited; Tees Valley; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A healthcare service provider in Tees Valley is looking for a compassionate Crisis Worker to join their team. This bank position offers flexibility and involves supporting victims of sexual assault during their forensic process. Duties include acting as the first point of contact and ensuring high standards of care and confidentiality. Applicants must possess a caring nature, IT skills, and a valid UK driving licence. This role requires female candidates due to its nature, with an opportunity to make a significant impact in a vital service.

Qualifications

• Experience working in a supportive or customer-focused environment.
• Kind, caring nature essential for the role.
• Knowledge of confidentiality and data protection required.

Responsibilities

• Act as the first point of contact for service users.
• Support service users and their families during visits to the centre.
• Maintain high standards of DNA anti-contamination between forensic cases.
• Liaise with other agencies for service user pathway management.
• Act as an advocate for service users during their time at the SARC.

Skills

IT skills and basic administration

Experience in a supportive environment

Kind, caring nature

Knowledge of confidentiality

UK driving licence and access to a vehicle

Job description

About The Role

Location: The Teesside SARC, Middlesborough and additional SARC locations in Gateshead, Chester Le Street.

Bank Role: This role is a bank position allowing flexibility within the SARC team.

Salary: The payment rates for this role are a shift retainer of £30.56 Monday – Friday and £40.24 Saturday – Sunday, with an attendance payment of £47.55 per case.

Rota Patterns: 8‑hour shifts over 24 hours, 365 days a year.

Are you looking for a new and exciting alternative career path within the Health & Justice care sector? This is the perfect opportunity for a compassionate person to join a growing, innovative and market‑leading service provider within Sexual Assault Referral Centres (SARC). The role of Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required. Acting as the advocate for patients who attend the centre, you will empower service users to feel in control and be able to support them during the forensic process and manage patient care pathways.

Key Responsibilities

• First point of contact for service users.
• Support the process for a service user and their family visiting the centre, including preparing the patient and assisting in the collection of forensic evidence.
• Ensure that a high standard of DNA anti‑contamination is maintained between forensic cases (cleaning).
• Assist patients and liaise with other agencies regarding the management of the service user pathway.
• Assist with preparation, service user support and act as an advocate during their time at the SARC.
• Be a key player within the SARC team and broader company network.

Essential Skills Required

• IT skills and basic administration.
• Experience working in a supportive or customer‑focused environment.
• Kind, caring nature.
• Knowledge and understanding of confidentiality.
• Because of the nature of the Sexual Offence Examiner role, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
• While the position may be based at one location, additional travel may be required across SARC sites; therefore a UK driving licence and access to a vehicle are required.
• Advanced DBS and Level 2 Police vetting will be required.