Administrator / Receptionist NEW Swindon Posted today £24,937 - £26,598 Per annum Band 3 12 mon[...]

Oxford Health; Swindon; On-site; GBP 22,000 - 28,000; Full time

Job summary

A community-based health service in Swindon is seeking an organised and friendly Administrator to join their Child and Adolescent Mental Health Services (CAMHS) team. You will provide essential administrative support, welcome patients, and maintain important records while ensuring a compassionate approach. The team values your contribution, offering growth through training while ensuring a supportive environment to make a significant impact on young people's lives. This role includes various administrative tasks such as managing inquiries and maintaining clinical data.

Benefits

27 days annual leave, increasing to 33 days

NHS Discount

Competitive pension scheme

Cycle to work scheme

Employee Assistance Programme

Qualifications

• Experience of office work is essential.
• Ability to manage and prioritise own workload.
• Understanding of Data Protection Act is desirable.

Responsibilities

• Provide general administrative support to the CAMHS team.
• Welcome patients and visitors with professional reception service.
• Respond to emails, phone calls, and written enquiries confidentially.

Skills

Organisational skills

Communication skills

Team player

Attention to detail

Education

Good general Education

Tools

Microsoft Office

Microsoft Teams

Job description

Job overview

Are you someone who’s organised, friendly, and ready to help make a difference in young people’s lives?

We’re looking for an administrator to join our Child and Adolescent Mental Health Services (CAMHS) team and support our clinicians and families every day.

In this role, you’ll be the friendly face welcoming patients and visitors, keeping important records up to date, and helping the team stay organised and on track. Your work behind the scenes will be vital in making sure everything runs smoothly and patients get the support they need.

You don’t need to be an expert, but being confident with Microsoft Office and comfortable handling enquiries with care will help you thrive. Most importantly, you’ll understand the need for confidentiality and kindness in this role.

We’re a supportive team who values your contribution and is keen to help you grow. You’ll have access to training and development opportunities, with a chance to build your career while making a real difference to children, young people, and families.

If you’re ready to be part of a caring team and want to develop your skills in a rewarding environment, we’d love to hear from you.

Main duties of the job

• Provide general administrative support to the CAMHS team, including typing letters, updating records, and managing supplies.
• Welcome patients and visitors with a polite and professional reception service when required.
• Support meetings by arranging schedules, taking notes or minutes, and distributing documents as needed.
• Respond to emails, phone calls, and written enquiries in a confidential, sensitive, and efficient manner.
• Use various software systems to maintain accurate clinical data and ensure patient records are kept up to date.

Working for our organisation

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”.

Our values are: “Caring, safe and excellent”.

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Detailed job description and main responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.

Person specification

Qualifications and experience

Essential criteria

• Good general Education
• Experience of office work
• Experience of Microsoft and TEAMS

Desirable criteria

• Experience of mental health issues

Further training and or skills

Essential criteria

• Ability to manage and prioritise own work load
• Excellent organisational skills
• Attention to detail

Desirable criteria

• Understanding of Data Protection Act

Personal Qualities

Essential criteria

• Good team player
• Excellent communicator
• Enthusiastic and motivated

Documents to Download

Swindon CAMHS Administrator Receptionist (PDF, 113.9KB)

Guidance Notes for Candidates Applying for a job at OHFT (PDF, 424.6KB)

Recruiter Contact Details

Name: Emelien Waite

Title: Office Manager

Email: [e-mail]

Telephone: [phone]