Administrator

Umbrela Serv; City of London; On-site; GBP 30,000; Full time

Job summary

A charitable housing association is seeking an experienced Administrator to support their Asset Management team. Responsibilities include handling customer enquiries, updating case records, and monitoring communications. Candidates should excel in customer service with strong IT skills. The position offers a salary of £29,770 per annum, excellent benefits, and the opportunity to work from a purpose-built office in Hale Village.

Benefits

27 days holiday

Non‑contributory pension

Excellent benefits

Flexi scheme

Qualifications

• Proven experience in a customer‑led service environment.
• First‑class customer service and communication skills.
• Strong IT and database skills.

Responsibilities

• Send out letters and update case records.
• Monitor work emails and follow up on communications.
• Handle customer enquiries related to repairs and maintenance.

Skills

Customer service

Communication skills

IT and database skills

Job description

Administrator (Asset Management)

Salary: £29,770 per annum plus eligibility to earn up to 5% performance‑related bonus

Contract: Fixed‑term until June 2026

Location: Hale Village, London, N17

Organisation: Newlon Housing Trust – a charitable housing association providing new affordable housing in north and east London.

We have an opportunity for an experienced Administrator to join our Asset Management team and support an effective repairs service for all Newlon residents. Your responsibilities will include:

• Sending out letters and updating case records
• Monitoring work emails and following up on communications
• Making after‑care calls and conducting satisfaction surveys
• Data entry, uploading certificates, and assisting in internal meetings
• Handling customer enquiries related to repairs and maintenance

To succeed in this role you should have:

• Proven experience in a customer‑led service environment, including managing appointment bookings and handling customer complaints
• First‑class customer service and communication skills with the ability to manage difficult customers
• Strong IT and database skills, and an understanding of repair issues related to property maintenance

In return, you can expect:

• 27 days holiday
• Non‑contributory pension
• Excellent benefits and a flexi scheme
• Work from purpose‑built offices within the award‑winning Hale Village regeneration project, just two minutes’ walk from the Tottenham Hale transport interchange

Role Details

• Seniority level: Mid‑Senior
• Employment type: Contract
• Job function: Information Technology
• Industry: Administrative and Support Services