Administration Officer

Transformationunitgm; Newport; On-site; GBP 25,000 - 27,000; Full time

Job summary

A prominent health organization in South Wales is seeking an Administration Officer to support its vaccination and immunisation services. The role involves providing a comprehensive administration service and requires good communication and organizational skills. The ideal candidate should have an understanding of clerical procedures, a typing qualification, and experience in the NHS context. This position is crucial to ensure efficient health protection for the community. A supportive and inclusive workplace awaits you.

Benefits

Generous leave

Flexible work

Career growth opportunities

Access to ongoing training

Qualifications

• Good standard of education.
• Experience in validation work.
• Knowledge of office practices and administrative procedures.

Responsibilities

• Provide administration service for vaccination and immunisation.
• Input data into vaccination databases and other technology.
• Support health protection administrative functions.

Skills

Excellent communication and customer care skills

Good organisational and time management skills

Welsh Language Speaking/Listening Skills at Level 3 or above

Diplomacy skills

Ability to work under pressure

Education

Good standard of education

RSA/OCR III typing qualification or equivalent

Vocational Level 3 in administrative procedures

Tools

Microsoft Office

Job description

Employer Cwm Taf Morgannwg University Health Board Employer type NHS Site Ynysmeurig House Town Abercynon Salary £25,313 - £26,999 per annum Salary period Yearly Closing 30/12/2025 23:59

Administration Officer

Band 3

Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.

Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.

At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.

Discover more about working with us here:

The Administrative Officer will be an integral member of the vaccination and immunisation service, while supporting the wider health protection function The post holder will provide a comprehensive and effective administration service within the department, working on their own initiative within standard operating procedures and adhering to accepted policies and procedures of the University Health Board.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.

Main duties of the job

The main duties of the role will include all administrative tasks to assist the vaccination and immunisation services supporting the vaccination to all patients and staff who require a vaccination within the geographical area of Cwm Taf Morgannwg University Health Board (CTMUHB), along with supporting the admin function of the wider Health Protection work.

As well as administrative tasks, the post holder will be expected to input data into vaccination databases as required, including the Welsh Immunisation Service (WIS), Service Point on a daily basis and other technology such as Welsh Demographic Service (WDS) on a needs basis, along with any other computer packages used within the wider Health Protection.

Working for our organisation

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve

• We treat everyone with respect

• We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

Person specification

Aptitude and Abilities Skills

• Excellent communication and customer care skills and a good telephone manner.
• Good organisational and time management skills.
• Welsh Language Speaking/Listening Skills at Level 3 or above

Personal Qualities

• Ability to prioritise work and identify urgent requirements, adjusting and re-prioritising as necessary.
• Diplomacy skills when dealing with patients/relatives who may be aggrieved or irate
• Remain calm under pressure.
• Ability to work as part of a team or as an individual.
• Use initiative to resolve problems.
• Ability to work to deadlines.

Circumstances

• Able to undertake the duties of the role.
• Able to travel to other sites in a timely manner as required.

Qualifications and Knowledge

• Knowledge of clerical and administrative procedures and systems acquired through Vocational Level 3, or possess the skills, knowledge, training and experience to equivalency.
• RSA/OCR III typing qualification or equivalent skills, knowledge and experience.
• Good standard of education
• Experience in validation work
• Knowledge of office practices and administrative procedures. Able to establish new processes
• Demonstrate a sound knowledge and understanding of confidentiality and data protection.
• Knowledge and understanding of working with guidelines, policies and procedures.
• Knowledge of the importance of Health & Safety Regulations in the workplace.

Experience

• Ability to work independently.
• Fully conversant with all Microsoft Office software.
• Experience in validation work
• Previous NHS experience.

We are committed to fostering a diverse and inclusive workforce and welcome applications from individuals within protected groups as outlined in the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership. We also warmly welcome applications from members of the Armed Forces community.

Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self‑assess their eligibility for sponsorship by visiting the UK Government’s Work in the UK guidance . For eligible candidates, the Health and Care Visa offers reduced application costs and exempts payment of the annual Immigration Health Surcharge.

Please ensure you check your email regularly, as all recruitment correspondence will be sent to the email address provided on your application form.

Applications are welcome in either Welsh or English, with no preference given to the language used.

We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles.

All posts are subject to relevant checks, including a Disclosure and Barring Service check and, where required, Professional Registration verification.

We are proud to be a Living Wage Employer.

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