Administration Assistant

North East Ambition; North East; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A local authority organization in North East England is seeking a full-time Administration Assistant for a temporary period of 18 months. The successful candidate will provide key administrative support to the Community Protection team, including managing customer enquiries and processing orders. Candidates must have at least 5 GCSEs or equivalent and should possess strong communication and IT skills. Benefits include a competitive salary, generous leave entitlement, and hybrid working arrangements.

Benefits

Attractive salary

27 days annual leave

Local Government Pension Scheme

Flexible working arrangements

Qualifications

• Good communication skills to interact effectively.
• Ability to work under pressure to meet tight deadlines.
• Well-organised and flexible approach to tasks.

Responsibilities

• Provide admin support for licenses related to Animal Licences and Body Art.
• Process orders for Community Protection services.
• Log and manage customer service requests.
• Handle telephone and email enquiries.
• Take minutes at meetings.
• Perform general administrative duties.

Skills

Communication skills

IT skills

Organized

Flexibility

Team player

Education

5 GCSEs (grades A-C) or equivalent

Job description

A vacancy has arisen within Business Services for a full-time Administration Assistant. This is initially temporary for 18 months.

WHAT IS INVOLVED?

This is an exciting opportunity to join a team supporting the Community Protection team, based at Annand House, Meadowfield.

• Admin support of licences i.e. Animal Licences, Body Art / Tattoo
• Processing orders for Community Protection
• Logging customer service requests
• Dealing with enquiries over the telephone and e‑mail
• Taking minutes of meetings
• General administration duties

We are looking for an enthusiastic team player who takes pride in providing excellent customer‑service. The successful candidate will have good communication skills, be able to work under pressure to tight deadlines and with a high degree of accuracy, be well‑organised and flexible, have good IT skills and manage changing priorities. You will also need to be able to work unsupervised using your initiative.

For further information regarding this vacancy, please contact Jamie Thompson via email [e-mail] or on tel: [phone].

WHAT WILL I NEED?

You must have 5 GCSEs (grades A‑C) or equivalent. Please refer to the attached Person Specification for the full criteria.

INTERVIEWS

It is anticipated that interviews will be held on 21st January at Meadowfield Depot.

OUR OFFER TO YOU

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership in the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled people and offer support throughout the recruitment process.

HOW TO APPLY

Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the ‘Person Specification’ section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted. For guidance on completing your application, visit our website. If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email [e-mail]. All correspondence relating to your application will be sent from [e-mail]. Kindly check your spam/junk folder regularly to ensure you don’t miss any updates.

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