Administration Assistant

NHS; Kidderminster; On-site; GBP 20,000 - GBP 25,000; Part time

Job summary

A local healthcare trust is inviting applications for a part-time Administration Assistant role in Kidderminster. As part of a friendly team, you will manage administrative tasks, handle inquiries, and provide support in a fast-paced environment. Candidates should have a Level 2 in Business Administration or comparable experience along with knowledge of NHS IT systems. Flexibility is essential as this role includes various shift patterns. Join us in delivering outstanding care to the community while enjoying a supportive workplace culture.

Benefits

27 days leave plus bank holidays

Generous NHS pension

Flexible working opportunities

Qualifications

• Educated to academic Level 2 in Business Administration-related subject.
• Recent experience in an Administrative/Secretarial/Reception role.
• Understanding of Data Protection Act and NHS Code of Confidentiality.

Responsibilities

• Work flexibly on a rota basis.
• Provide administrative support in line with Trust Policies.
• Handle telephone and email inquiries effectively.

Skills

Communication

Time management

Problem-solving

Autonomy

Teamwork

Education

Level 2 in Business Administration or NHS admin experience

Tools

NHS IT systems (EMIS, BIRO, Aero, ICE)

Job description

Overview

Herefordshire and Worcestershire Health and Care NHS Trust invites applications for the Administration Assistant role. The River Neighbourhood Team, based at Gemini House in Kidderminster, covers two GP surgeries in Worcestershire. The team is friendly, supportive and hardworking, and seeks enthusiastic individuals to join as a part-time Band 2 administrative assistant. The Neighbourhood Team operates from 07:30 to 18:30, Monday to Sunday including bank holidays.

This position includes the following shift patterns: Monday 08:00-16:00, Tuesday 09:00-17:00, Thursday 09:00-14:30 and Friday 10:30-18:30 on a rota basis. Flexible working opportunities will be considered.

If you would like to discuss whether this is the right role for you, please contact River Neighbourhood Team on 0300 123 7593, option 1 then option 2.

Please note the Trust is unable to provide sponsorship to work for this role; you must have current right to work in the UK. If you are employed on an acceptable time-limited visa, there is no guarantee of sponsorship at expiry.

Main duties of the job

The role will require the ability to:

• Work flexibly on a rota basis
• Work autonomously
• Problem-solve and manage time effectively
• Communicate effectively with others at all levels
• Experience of working in a fast-paced and varied environment
• Undertake administrative duties specific to the role
• Provide administrative support as required, e.g. typing, data inputting, filing, scanning/copying, in line with Trust Policies and Procedures
• Answer and deal with telephone and email enquiries, liaising and interacting with service users and colleagues
• Deal with incoming and outgoing post and delivery of supplies

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire. Our people (4500+ staff) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites. We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer:

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Job responsibilities

The post holder will:

• Behave consistently with the values and beliefs of the organisation and promote these on a day-to-day basis
• Act as a role model to colleagues, always seeking to maintain the highest standards of professionalism
• Use their initiative and take responsibility for themselves and the quality of their work and the service they provide to patients
• Work as an autonomous practitioner within the integrated team providing rapid and planned assessment and treatment interventions to patients in their own homes or other community settings to enable patients to maximise their independence, health and wellbeing and remain in their own homes for as long as possible. This will be achieved through hands-on clinical skills and knowledge to treat, educate and support patients on a designated caseload and by working with patients and their carers to assess, plan and implement appropriate packages of care
• Take responsibility for the caseload in the absence of the Senior Community Nurse when required
• For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Qualifications

• Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject or considerable recent NHS administrative experience and will be expected to undertake the relevant Level 2 qualification on appointment to post
• I understand that I will be asked to provide original certificates to verify my qualifications at point of offer

Experience

• Recent, relevant experience in an Administrative/Secretarial/Reception role
• Experience of using NHS IT systems (EMIS, BIRO, Aero, ICE)

Knowledge

• Understanding of the Data Protection Act
• Understanding of the NHS Code of Confidentiality

Skills and Abilities

• Ability to challenge poor behaviour
• Role modelling good behaviour that supports teamworking
• A positive attitude and able to act on feedback
• Ability to praise and be supportive to others
• Ability to communicate effectively and clearly in English in both written and verbal formats
• Knowledge of Community Neighbourhood team set up

Additional Criteria

• Self-motivated
• Team player
• Able to cope under pressure
• Compassion and empathy skills
• I understand the Trust will not provide sponsorship to work for this role, and employment on a time-limited visa doesn’t guarantee sponsorship at point of expiry
• Willingness to undertake further training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust