Account Manager Technology Success Manager

Virtuoso IT Limited; Tonbridge and Malling; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading IT service provider is looking for a customer-focused Technology Success Manager for their team. This role involves relationship management, providing strategic guidance, and managing customer risk. Candidates should have a minimum of 2 years' experience in an account management role, strong communication skills, and the ability to build trust with customers. This position offers a competitive salary, commission, and a range of benefits including funded training, flexibility, and a supportive office culture.

Benefits

Funded Training and Development

Flexible work hours

Quarterly Bonus

Social Club

Great Office Culture

Subsidised Gym Membership

Qualifications

• At least 2 years' experience in a customer-facing Account Management role.
• Strong organisational and communication skills (written and verbal).
• Ability to build trust with stakeholders at multiple levels.

Responsibilities

• Plan, lead, and document Quarterly Business Reviews (QBRs).
• Partner with customer stakeholders to define and document a technology strategy.
• Drive growth in Monthly Recurring Revenue (MRR) through proactive sales.

Skills

Customer-facing Account Management

Organisational skills

Communication skills

Information security principles

Job description

+ Commission + Quarterly Bonus

Description

We are looking for a customer-focused Technology Success Manager to join our IT Managed Services team.

Location: West Malling, Kent

Department: Technology Success

Employment Type: Full-Time

Minimum Experience: 2 Years

Compensation: £35k - £40k (DoE) + Commission + Quarterly Bonus

We are looking for a customer-focused Technology Success Manager to join our IT Managed Services team. The successful candidate will work closely with customers to align their technology with their business goals, providing strategic guidance and managing risk. This role combines relationship management, commercial responsibility, and technical understanding, acting as a trusted advisor to our customers. This is a great opportunity for someone with at least 2 years' experience as an account manager in the technology sector (preferably in IT Managed Services) who enjoys building long-term customer relationships and driving business outcomes through technology.

Key Accountabilities

• Plan, lead, and document Quarterly Business Reviews (QBRs), ensuring clear outcomes and timely follow-up actions.
• Partner with customer stakeholders to define and document a technology strategy, including a clear roadmap and aligned budget.
• Drive growth in Monthly Recurring Revenue (MRR) and project revenue through proactive, accurate sales and opportunity pipelines.
• Prepare, present, and manage customer quotations and proposals, ensuring accuracy, timeliness, and alignment with customer and commercial objectives.
• Identify, communicate, and manage customer risks, providing clear recommendations and mitigation strategies.
• Act as the escalation point for high-priority and ongoing customer issues, ensuring timely resolution.

Skills & Experience

• At least 2 years' experience in a customer-facing Account Management (or similar) role, ideally within an MSP.
• Strong organisational and communication skills (written and verbal).
• Ability to build trust with stakeholders at multiple levels within customer environments.
• Basic understanding of information security principles, best practices, and platforms.
• Ability to understand customer IT environments and product fundamentals, with a commitment to achieving relevant certifications to support credible, value-based customer conversations.

Hours: 37.5 hours per week

Location/Travel: Full time office based at our offices in Kings Hill, West Malling, ME19 4AE. Travel will be required to customer sites in and around London as required.

Benefits

• Funded Training and Development – Our peoples personal development is extremely important to us. Fully-paid technical courses, training and exams are available, related to your individual roles. Were also open to hearing about what you would like to learn about so that we can provide what you need to develop.
• Flexibility – We strive to be a great place to work, providing flexible work hours, great holiday entitlement and paid parental leave. 25 days paid annual leave plus additional long service leave.
• Quarterly Bonus – We operate a discretionary quarterly bonus scheme based on individual, team and company performance.
• Social Club – We hold a monthly social events such as axe-throwing, bowling, go-karting and immersive gaming organised by our team.
• Great Office Culture – Modern offices with great facilities, including drinks fridge, coffee machine, snacks and fruit. Gaming console for breaks and competitions.
• Subsidised Gym Membership – Stay active with our subsidised gym membership, part of our commitment to your wellbeing.

About Virtuoso

Virtuoso is an award-winning IT service provider, supporting ambitious businesses globally since 2011. We are a technology-driven business, strengthened by our culture and commitment to serving customers. Businesses work with us because we take the complex and make it simple. We help customers harness the power of the Microsoft Cloud. Our managed technology services get the right balance of cloud platforms and traditional IT working together for them. From strategy and design, to delivery and support, our team of technical experts work 24/7, 365 days a year, empowering businesses with the cloud advantage.

More details on our company can be found on our careers page: https://virtuoso.tech/uk/careers/