Account Manager Teamwear BU · Leeds, Head Office ·

Castore; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A premium sportswear brand is looking for an experienced Account Manager to enhance relationships with external partners in the teamwear channel. The role involves developing business strategies, ensuring customer satisfaction, and collaborating with cross-functional teams. Ideal candidates will have a minimum of 5 years of account management experience in the sports industry, excellent communication skills, and a passion for team sports. Competitive salary and bonus scheme offered.

Benefits

Competitive salary

Discretionary bonus scheme

25 days annual leave plus bank holidays

Employee assistance programme

Generous staff discount

Qualifications

• 5 plus years experience of account management within the sports industry preferred.
• Outstanding customer management experience with a proven track record.
• Excellent communicator with the ability to present complex ideas clearly.

Responsibilities

• Be the face of Castore Teamwear to partners and customers.
• Develop and manage relationships with customers for growth.
• Oversee the end to end sales process.

Skills

Account management experience

Customer management

Teamwear industry knowledge

Excellent communication skills

Interpersonal skills

Data analysis

Job description

Castore exists for one single reason – to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best. Designed with a passion for innovation with specialist features to help optimise athletic performance in all conditions.

The founders’ vision is to build Castore into a brand respected across the globe for a deep and unrelenting commitment to engineering the highest quality sportswear in the world, with no stone left unturned in its search for innovation and performance enhancement.

The sportswear market has been dominated by a small clique of mass‑market brands and the vision is for Castore to be a premium alternative to these, the natural brand of choice for discerning athletes who demand the very best.

The Role

As Account Manager, you will be responsible for owning our relationships with our external partners within the teamwear channel in UK&I.

You will demonstrate the ability to grow our teamwear channel profitably and sustainably by growing existing business as well as identifying new business opportunities and converting them to be Castore teams through our various routes to market and channels of focus.

Reporting in to the Head of Commercial – Teamwear, you will play a crucial role in the shaping and delivery of our teamwear commercial strategy through collaboration with cross functional teams within and beyond the teamwear business unit.

This role can be remote but regular travel to Leeds and Manchester is required.

Responsibilities

• Be the face of Castore Teamwear to our partners and customers
• Develop and manage outstanding relationships with our customers by understanding their needs and creating solutions and propositions to drive sustainable and profitable growth
• Be the internal voice of the customer across a matrix of functions to ensure that we are creating propositions that meet the needs of our customers
• Oversee the end to end sales process for your customers, working closely with ops teams to ensure world class customer service including order book and PO management
• Develop a growth strategy for your designated channels and accounts to grow existing business and identify new business opportunities
• Work closely with the marketing and e-Commerce team to develop an activation plan to drive awareness and conversion of Castore Teamwear
• Attend external meetings and industry events to drive awareness and lead generation of Castore Teamwear
• Deliver against budgeted sales and margin targets and report regularly on progress against these targets
• Be visible and available to our partners as their main point of contact as well as an ambassador of Castore
• Provide regular performance updates to the Head of Commercial – Teamwear to enable data led decision-making

Skills & Experience

• 5 plus years experience of account management within the sports industry and teamsports specific is preferred
• Outstanding customer management experience with a proven track record of delivering commercial results
• A deep understanding of the teamwear and teamsports industry
• Ability to uncover stakeholder needs and match solutions with these needs that creates value for both parties
• Excellent communication skills are essential with experience in presenting internally and externally up to senior management level
• A proven ability to work as part of a team within and beyond reporting lines in order to deliver results that align to the objectives of the organisation
• A passion for delivering first class customer service
• Ability to travel to Leeds and Manchester
• A passion for teamsports and desire to understand the needs of consumers and customers within the teamwear market
• Requires excellent interpersonal skills, must be approachable, personable with a positive attitude, willing to help and provide support as needed
• Excellent communicator with an ability to present complex ideas in a simple to understand manner clearly, concisely, and accurately to both internal and external stakeholders
• Able to make decisions on work issues that impact the successful completion of tasks.
• Ability to analyse data, insights and trends and use as a basis to solve problems.
• Flexible approach and willingness to further learn
• Have a Better Never Stops Attitude
• Passion for the brand

What We Offer

• Competitive salary
• Discretionary bonus scheme
• 25 days annual leave (plus bank holidays)
• An opportunity to work with global sporting partners
• A chance to build a career with a fast paced, high growth brand
• Employee assistance programme
• Generous staff discount