Account Manager (Digital)

303 London; City of London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading digital marketing agency is seeking a Client Services Manager to ensure high-quality service delivery for premium clients. You will manage client accounts, develop strategies across various digital channels, and work collaboratively with internal teams. The ideal candidate has at least 2 years of agency experience and a strong understanding of performance metrics. A vibrant company culture with numerous benefits awaits you.

Benefits

Birthdays off

Health insurance

Dog-friendly workplace

Free meals on Fridays

Non-deductible half day holiday for life admin

Added holiday day for each year worked

Qualifications

• 2+ years of experience in a digital marketing agency required.
• Proven experience managing organic and paid campaigns desired.
• Interest in premium and luxury industries required.

Responsibilities

• Manage day-to-day running of high-profile accounts.
• Lead the client relationship and ensure performance.
• Collaborate with internal teams for strategy and execution.

Skills

Strong organisational skills

Confident communicator

Understanding of performance marketing metrics

Strategic thinker

Natural collaborator

Commercially astute

Tools

Meta Ads Manager

TikTok Ads

Google Ads

GA4

Sprout/Social scheduling tools

Job description

Client Services Manager (Digital)

Employment Type: Full‑time

Job Location: Hybrid – based at our Fulham HQ / 1 day remote

Application Requirements: CV / Cover letter (email to [e-mail])

Note: Please note the required skills/experiences we have listed. If you do not have these listed, we won’t be able to take your application further.

About Us

Welcome to 303, the creative performance agency for premium and luxury brands. Over recent years we've evolved into a full‑service digital powerhouse, with an in‑house creative team and a digital performance squad that work in harmony to fuel growth for our partners. At 303, we don't just offer services, we build solutions.

Whether you're a strategist, a designer, a developer, or a marketer, you'll find a home here. We believe in nurturing talent, fostering growth and innovation, and putting our team members first.

If you're looking for a place where you can bring your whole self to work, push the boundaries of creativity and technology, and collaborate with a diverse team of passionate professionals, you've come to the right place.

We are proud of the team we have been building, but we also know that we are focused on working at the highest level we can, with each of our teams pushing each other to find new standards.

Our Values

• Break boundaries as one.
• We make mistakes, but we learn from them.
• Do hard things.
• Empathy.

Role Purpose

You’ll be responsible for the day‑to‑day running of several high‑profile accounts, ensuring consistent delivery of best‑in‑class strategy and performance across both organic and paid media channels.

You’ll work closely with our internal specialists to drive growth, track and report on KPIs, and identify opportunities to evolve and expand your clients’ creative performance activity.

This role is perfect for someone who has already spent a couple of years in a digital marketing agency environment and is now looking to step up into a more autonomous, client‑facing role with premium and luxury brands.

Key Responsibilities

• Act as the linchpin between clients and internal teams, balancing delivery, strategy, and performance.
• Lead day‑to‑day management of client accounts across organic and paid digital channels.
• Develop and manage project delivery schedules, mapping work against scoped hours, assigning deadlines, and ensuring internal teams remain accountable.
• Create organic social strategies that align with client KPIs, platform best practices, and wider brand goals.
• Collaborate with Digital Executives, Content Strategists, and Creatives to deliver against these strategies.
• Communicate paid media performance metrics confidently, ensuring KPIs are understood and met by internal media and creative teams.
• Act as the client’s main point of contact, building trust, aligning expectations, and delivering regular updates and performance reviews.
• Lead internal briefing and feedback loops to ensure all outputs are delivered on‑brand, on‑time, and to the highest standard.
• Identify and propose opportunities for account growth, cross‑channel integration, or upsell of services.
• Uphold brand integrity by ensuring all client work reflects their guidelines, tone of voice, and visual identity.

What we are looking for

• Strong organisational and time management skills, comfortable managing multiple deadlines and scopes in a fast‑paced agency environment.
• Confident communicator with the ability to deliver feedback clearly and constructively.
• Solid understanding of performance marketing metrics, attribution models, and platform‑specific KPIs (e.g. Meta ROAS, CPC, CPA).
• A strategic thinker with the ability to translate insights into action.
• Familiarity with key platforms: Meta Ads Manager, TikTok Ads, Google Ads, GA4, Sprout/Social scheduling tools (a plus).
• A natural collaborator who thrives when working cross‑functionally with media, strategy, and creative teams.
• Commercially astute, with a proactive mindset and a passion for building long‑term client partnerships.

Desired Skills & Experience

• 2+ years of experience in a digital marketing agency (Required)
• Proven experience managing campaigns across organic social, paid social (Meta, TikTok), and paid search (Google Ads). (Desired)
• Awareness or an interest within premium and luxury industries. (Required)

Company Benefits

• Birthdays off
• Health insurance
• Dog‑friendly workplace
• Free meals on Fridays
• Non‑deductible half hay holiday a month for life admin
• 1 x Added holiday day for every year worked at 303

Seniority level

Mid‑Senior level