Account Manager

Digital Origin; Towcester; On-site; GBP 30,000 - 50,000; Full time

Job summary

A dynamic company in the Connectivity as a Service sector is seeking a proactive Account Manager to strengthen client relationships and enhance business growth. The role involves managing a diverse client portfolio in IT services, focusing on building trust and driving sales through effective communication and technical awareness. Ideal candidates will excel in a fast-paced environment, leveraging their experience to bridge communication between commercial and technical teams. A competitive salary and commission structure are offered, reflecting the importance of this role to the company's success.

Qualifications

• Experience in sales or account management within the IT services or MSP industry.
• Ability to stay updated on IT trends and emerging technologies.
• Proven ability to build trust with clients and win business.

Responsibilities

• Building and maintaining relationships with clients.
• Managing a portfolio of SMB/SME clients across IT infrastructure, cloud, connectivity, and security.
• Driving client retention and identifying upsell/cross-sell opportunities.
• Collaborating with technical teams to ensure delivery aligns with business outcomes.

Skills

Technical awareness

Communication skills

Presentation skills

Client relationship building

Proactive sales approach

Job description

Location: Pury Hill Business Park, Alderton Road, Towcester. NN12 7LS

Status: Full-time, Permanent

Hours: 37.5 hours per week between 8am – 6pm Mon to Fri

Salary: Very Competitive base + uncapped commission

The Company:

At Digital Origin, we are transforming the way UK businesses stay connected by delivering seamless Connectivity as a Service (CaaS) solutions. We offer IT, Connectivity, Telephony, and Mobile services, providing the simplicity of a single supplier, one helpdesk, and one monthly bill. Our mission is to Find, Win, Keep, and Evolve. We are committed to building lasting client relationships and exceeding expectations. Our success is driven by a high-energy, positive culture of teamwork.

The Role:

Are you a relationship-driven Account Manager who thrives in the fast-paced world of Managed IT Services? We are looking for proactive, commercially minded Account Managers to join our team. You will own client relationships, identify growth opportunities, and help UK businesses navigate cloud, connectivity, mobile, telephony, cyber security, and digital transformation with confidence.

Main Duties:

• Building and maintaining relationships
• Managing a portfolio of SMB/SME clients across IT infrastructure, cloud, connectivity, and security
• Driving client retention and identifying upsell/cross-sell opportunities
• Acting as a trusted advisor—bridging commercial and technical conversations
• Collaborating with technical teams to ensure delivery aligns with business outcomes
• Creating account plans and forecasting revenue growth

Skills & Qualifications:

• Good technical awareness
• Excellent communication and presentation skills
• Proven ability to build trust with clients and win business
• A proactive approach to staying updated on IT trends and emerging technologies
• Experience in sales or account management within the IT services or MSP industry