Account Manager

HSL Compliance Limited.; Ross-on-Wye; On-site; GBP 40,000 - 45,000; Full time

Job summary

A growing compliance firm in Ross-on-Wye is looking for an organized and proactive Account Manager to oversee customer contracts, ensuring excellent service delivery and compliance. Responsibilities include managing client relationships, ensuring KPIs are met, and producing performance reports. The ideal candidate will have experience in contract delivery, strong communication skills, and a focus on customer satisfaction. This is a full-time role offering competitive pay and employee benefits.

Benefits

Pension scheme

25 days annual leave plus bank holidays

Company Sick Pay Scheme

Mental health and financial wellbeing support

Employee discounts with retailers

Free eye test every 2 years

On-site parking

Access to accredited training

Qualifications

• Experience in contract delivery or a similar customer-facing operational role.
• Strong understanding of compliance and safe working practices.
• Experience supporting or managing teams is advantageous.

Responsibilities

• Act as the main point of contact for all customers within your portfolio.
• Oversee daily contract delivery and ensure compliance.
• Build strong client relationships through regular meetings and support.

Skills

Customer service

Communication skills

Analytical skills

Organisational abilities

Education

GCSE in English and Maths – Grade C/4 or above

Tools

Digital reporting systems

Job description

Account Manager

Location:Ross-on-Wye
Salary:£40,000 to £45,000 per annum (DOE and Qualifications)
Contract:Full-Time, Permanent
Reports to:Regional Director

Join Our Team and Help Shape Exceptional Customer Partnerships

We are looking for an organised, proactive and relationship-driven Account Manager to join our growing team. In this role, you’ll oversee a portfolio of customer contracts, ensuring outstanding service delivery, compliance and commercial performance.

Whether it’s supporting your operational team, strengthening client relationships, or ensuring contracts run seamlessly, you’ll play a key part in delivering the high standards we’re known for.

If you’re motivated, confident working with customers and enjoy balancing operational and commercial responsibilities, this could be the perfect next step in your career.

What You’ll Do

• Act as the main point of contact for all customers within your portfolio.
• Oversee daily contract delivery, ensuring KPIs, compliance standards and service levels are consistently met.
• Build strong client relationships through regular meetings, reviews, and proactive support.
• Produce accurate monthly financial reports, forecasts and contract performance updates.
• Identify opportunities for contract renewal, uplift, and service improvements.
• Ensure all work follows required RAMS, compliance standards and ACoP L8 guidelines.
• Work closely with Account Supervisors, engineers, and subcontractors to deliver high-quality service.
• Support, coach, and develop Account Supervisors, including performance and resource management.
• Manage workforce planning, investigations, and recruitment within your operational team.

What You’ll Bring

• Experience in contract delivery, service management or a similar customer-facing operational role.
• Strong understanding of compliance, risk assessments and safe working practices (ACoP L8 knowledge is beneficial but not essential).
• Confident communicator with excellent customer service and relationship-building skills.
• Good analytical skills with the ability to review data, manage costs and produce accurate reports.
• Strong organisational abilities and an eye for detail.
• Experience supporting or managing teams is advantageous.
• Proficiency with digital reporting and operational systems.

Qualifications:

• GCSE (or equivalent) in English and Maths – Grade C/4 or above.
• Additional Health & Safety or Legionella-related training is beneficial.

Requirements:

• Full UK Driving Licence
• Ability to travel to customer sites
• Enhanced DBS check

Why You’ll Love Working With Us

At HSL Compliance, we value our employees and invest in their growth, health, and work-life balance. Here’s what you can expect:

• Pension scheme
• Paid annual leave— 25 days holiday plus bank holidays.
• Company Sick Pay Scheme
• KinHubplatform supporting mental health, financial wellbeing, and more.
• Reward Gateway— exclusive employee discounts with hundreds of retailers.
• Free eye test— every 2 years to support your health.
• On-site parking— where available, for ease of commuting.
• Training & Professional Development— access to accredited training (e.g., City & Guilds, IOSH) via HSL Compliance.
• Inclusive Culture— HSL promotes equal opportunity and values diversity in team members.

Ready to Apply?

We’d love to hear from you.
Please apply online.