Account Manager

SMS Environmental Ltd; Glasgow; Hybrid; GBP 32,000 - GBP 40,000; Full time

Job summary

A leading environmental services firm is seeking an Account Manager based in Glasgow, Scotland. The successful candidate will take ownership of key client portfolios, building trusted relationships and ensuring compliance with regulations. This role offers hybrid working after a six-month probation period and presents a salary range of £32,000 - £40,000 OTE base, plus additional benefits including increased holiday, medical care options, and ongoing training opportunities in a supportive team environment.

Benefits

22 days’ holiday plus bank holidays

Private Medical Care after two years

Ongoing training and development

Employee Assistance Programme

Qualifications

• Experience in account management or a client-facing service role.
• Solid understanding of ACoP L8 and HSG 274 Parts 1, 2 and 3.
• Health & Safety qualifications (NEBOSH or equivalent) — desirable but not essential.

Responsibilities

• Build trusted, long-term relationships with clients.
• Conduct regular gap analyses and renewals.
• Work closely with technical teams on projects.
• Provide clients with practical guidance and training.
• Identify opportunities for up-selling and cross-selling.
• Attend client meetings and present reports.

Skills

Account management experience

Interpersonal skills

Organisational abilities

Problem-solving

Confidence in Microsoft Office

Education

Understanding of ACoP L8 and HSG 274

Job description

Account Manager – Glasgow, Scotland

Permanent

Glasgow, Scotland: £32,000 - £40,000 OTE Base + £4,500 (uncapped)

Hybrid Working*

Ready to take ownership of client relationships where your expertise really matters?

At SMS Environmental, we put our people first — empowering every Account Manager to influence decisions, shape client outcomes, and grow alongside a team that genuinely supports one another.

You’ll join a collaborative, expanding business at the forefront of water hygiene and facilities management, with clear visibility of how your work drives company growth.

What’s in it for me?

• Hybrid Working* after you pass 6 months probation
• The chance to lead and improve our end-to-end bid process.
• 22 days’ holiday (plus bank holidays) — with an extra day for your birthday after two years.
• Private Medical Care or a Cash Plan after two years’ service.
• Enhanced Sick, Maternity, and Paternity Leave.
• A 24/7 Employee Assistance Programme and staff discount scheme (worth up to £240/month).
• Recognition through quarterly Core Values Champions rewards.
• Ongoing training, development, and structured progression opportunities.
• A supportive, positive culture in our Cardiff office, with hybrid working (up to two days from home) after six months.

What will I be doing?

• As our Scotland-based Account Manager, you'll take responsibility for key client portfolios across Scotland and Northern England. You’ll:
• Build trusted, long-term relationships with clients and ensure full compliance with regulations.
• Conduct regular gap analyses and renewals, ensuring contracts remain profitable and effective.
• Work closely with technical teams to plan, deliver, and report on projects.
• Provide clients with practical guidance and Legionella awareness training.
• Identify opportunities for ethical up-selling and cross-selling in line with compliance standards.
• Attend client meetings, present reports, and contribute to tenders and new bids.
• Be the visible face of SMS Environmental, ensuring every client experience reflects our values of care, professionalism, and integrity.

What do I need to be successful?

You’re someone who combines technical know-how with genuine relationship-building skills. You’ll have:

• Experience in account management or a client-facing service role.
• A solid understanding of ACoP L8 and HSG 274 Parts 1, 2 and 3.
• Excellent organisational, interpersonal, and problem-solving abilities.
• Confidence using Microsoft Office and related systems.
• The ability to work independently and collaboratively within a supportive team.
• Health & Safety qualifications (NEBOSH or equivalent) — desirable but not essential.

Above all, you’ll bring initiative, integrity, and a client-first mindset that fits right into our culture of teamwork and continuous improvement.

What next?

If you’re looking for a role where your work has purpose, your input is valued, and your career can grow sustainably — we’d love to hear from you.

Applications close at 23:59 on Sunday 22nd. Please note that we review applications as they are received and may interview suitable candidates prior to the closing date.

Apply now with your CV and a short note on what motivates you about joining SMS Environmental.

Interviews will be held remotely online.