Account Manager

Sykes Cottages; Bangor; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading holiday letting agency in Bangor is seeking a proactive Account Manager to serve as the primary contact for property owners and ensure an exceptional experience for holidaymakers. The role involves responding to inquiries, offering guidance, and working with teams to enhance property performance. Ideal candidates will possess customer service experience, strong communication skills, and IT literacy, especially in MS Office. This full-time position offers a salary of up to £25,000 per annum and various employee benefits.

Benefits

Annual bonus up to 10% of salary

33 days holiday including bank holidays

Your birthday off

Two paid volunteering days annually

Generous discounts on stays

24/7 mental health support

Qualifications

• Experience in customer service or customer relations is essential.
• Strong communication and organizational skills required.
• Confidence to work independently and in a team setting.

Responsibilities

• Be the primary contact for property owners and holidaymakers.
• Respond to guest and owner inquiries quickly and efficiently.
• Keep accurate records of all communications.

Skills

Customer service or customer relations experience

Strong communication and organisation skills

IT literacy, especially MS Office

Problem-solving under pressure

Job description

🌞Join the Team Making Holidays Shine in North Wales!🌞

• Salary: Up to £25,000 per annum.
• Work Hours: Full-time,Ges lic? Wait correct text: Full-time, 9am until 5:30pm (37.5 hours).
• Days of Work: 5 days per week, working every other Saturday.
• Location: Office-based at our welcoming Bangor, Gwynedd office

About the Role

We’re looking for a proactive and people-focused Account Manager to join our busy Bangor team. You’ll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience.

What You’ll Do

• Be the primary contact for owners, offering guidance and support
• Respond to guest and owner queries quickly and efficiently
• Keep accurate records of all communications
• Work with owners to improve property performance and compliance
• Collaborate with teams across Property Services, Quality & Revenue Management
• Handle feedback to help improve guest satisfaction

What You’ll BringWhat You’ll Bring

• ✅ Customer service or customer relations experience
• ✅ Strong communication and organisation skills
• ✅ Confidence working independently and as part of a team
• ✅ IT literacy, especially MS Office
• ✅ Ability to problem-solve under pressure

⭐ Bonus points

if you have travel or hospitality experience, knowledge of the local area and previous phone and face‑to‑face customer service experience.

Who Are Menai Holiday Cottages?

‘Menai Hols’ as it's affectionately known by those who work here, was established over 35 years agoestablished over 35 years ago and is now North Wales’s leading local holiday letting agency. From humble beginnings as a small family‑run company to being one of the leading holiday letting agencies in North Wales, our success relies upon standing by our founding principles. Working closely with property owners and customers, who remain at the heart of our business. We are part of Sykes Holiday Cottages. This means owners get both the support and marketing of a local and national holiday let agency.

Why You’ll Love Working With Us

• 🎉 Annual bonus – up to 10% of salary
• 🌴 33 days holiday (including bank hols) + extra days with long service
• 🎂 Your birthday off, just because!
• 💙 Two paid volunteering days each year
• 🏆 Proud to be a BCorp – committed to people & planet
• 👶 Enhanced Maternity & Paternity leave (24 weeks maternity, 3 weeks paternity at 100% pay)
• 🏡 Generous discounts on stays for you, family & friends
• 💷 Employee savings scheme
• 🧠 24/7 mental health support + health cash plan
• 📈 Loads of training & development opportunities
• ⭐ Long service awards

We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.

👉 Apply now and help us create amazing holidays in Wales!