Account Executive

Coffee Design Ltd; Newcastle upon Tyne; On-site; GBP 30,000 - 40,000; Full time

Job summary

A creative agency in Newcastle upon Tyne is seeking a proactive Account Executive to manage client relationships and ensure high-quality project delivery. The ideal candidate will have strong communication skills and a degree-level education, alongside experience in an agency environment. This role involves collaborating with cross-functional teams and requires a passion for client service and project management. Benefits include a company pension, cycle scheme, and private medical insurance.

Benefits

Company pension

Cycle to work scheme

On-site parking

Private medical insurance

Qualifications

• 2 years of experience in a similar role within an agency environment.
• Strong understanding of client needs and digital services.
• Ability to manage multiple projects and timelines.

Responsibilities

• Build and maintain strong client relationships.
• Manage client expectations and project deliverables.
• Collaborate with teams to execute project plans.

Skills

Communication

Project Management

Customer Service Orientation

Interpersonal Skills

Organizational Skills

Education

Degree level education

Job description

Coffee Design’s vision is to be a leading creative partner where collaboration and innovation drive exceptional results for our clients and their brands.

We are looking for an experienced, hardworking and organised Account Executive to join our creative agency. The ideal candidate will have exceptional communication and interpersonal skills, a deep understanding of design and digital services, and a strong customer service orientation.

As an experienced Account Executive, you will be responsible for managing client relationships, ensuring the smooth running of all projects and quality of output. You will collaborate with cross‑functional teams to deliver high‑quality solutions that exceed client expectations.

What you’ll do

• Build and maintain strong relationships with clients, serving as the primary point of contact for their design and digital needs
• Manage client expectations through effective communication, responding to requests and problem solving
• Collaborate with creative, design and digital teams to develop and execute project plans that meet or exceed client goals
• Ensure all project deliverables are completed on time and meet quality standards
• Monitor project progress and identify and mitigate risks and issues
• Lead project meetings, including kick-offs, status updates and review sessions
• Provide regular project updates and reports to clients and agency management
• Manage budgets, invoice clients and manage purchase orders using our financial management system, with support from our finance and account team
• Complete other duties and responsibilities as assigned

What we’re looking for

We need a confident, highly organised and proactive individual who enjoys working in a fast‑paced and energetic environment. You should excel in communication and project management and have a passion for delivering outstanding client service.

• Educated to a degree level
• 2 years of experience in a similar role within an agency environment
• Exceptional communication and interpersonal skills
• Excellent customer service orientation with a strong understanding of client needs
• Knowledge of design and digital services and processes
• Proven ability to manage multiple projects, priorities and timelines simultaneously
• Strong organisational and time management skills
• Ability to work independently and collaboratively in a team environment
• Willingness to work outside of standard business hours as needed

The agency

We are a creative agency that is dedicated to delivering exceptional and innovative solutions to our clients. As a team of talented creatives, developers, marketers and project managers, we pride ourselves on delivering impactful and engaging brand experiences.

We are passionate about collaboration and communication, and we work closely with our clients to understand their needs and objectives. Whether we are developing an exciting new brand, rolling out a strategically planned campaign or creating a cutting‑edge website, you’ll find a positive and innovative team atmosphere built on support and creativity.

Whether we are working on a small project or a large‑scale campaign, we bring our creativity, innovation and attention to detail to every aspect of our work. We are passionate about what we do and are committed to delivering high‑quality solutions that exceed our clients’ expectations.

Benefits

• Company pension
• Cycle to work scheme
• On‑site parking
• Private medical insurance

Schedule

Full time

Location

Newcastle upon Tyne (required)

Work Location

In person / office based

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Design Services