Account Coordinator

JLA ltd; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading infrastructure solutions provider in the UK is seeking an Account Coordinator. This entry-level role involves managing high-net-worth client contracts, focusing on excellent customer service and effective communication. The ideal candidate has demonstrated empathy, strong organizational skills, and computer proficiency, specifically in Microsoft Office. The position offers a full-time contract with a comprehensive benefits package, including health resources and flexible working options.

Benefits

Health and wellbeing tools

Free onsite gym

Pension scheme

Flexible working

Colleague Recognition Scheme

Qualifications

• Outstanding customer service ability required.
• Experience in resolving customer queries essential.
• Demonstrated ownership of customer queries expected.

Responsibilities

• Work with a team of Account Coordinators and own client contracts.
• Manage a portfolio of high-net-worth contacts.
• Highlight opportunities for product and service upsell.
• Conduct proactive and reactive client conversations.

Skills

Outstanding customer service ability

Strong internal networking skills

High initiative

Excellent organisation skills

Clear verbal communication

Computer literate

Tools

Microsoft Office

Job description

Join to apply for the Account Coordinator role at JLA Group.

Monday - Friday
Working 2 days from home
12 months contract

Job Description

About our business
JLA is a mission‑critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company provides an end‑to‑end, on‑premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world‑class Sales & Marketing engine, owns and maintains all assets, and has an efficient on‑site operations team working daily with customers.

Benefits: a comprehensive package including health and wellbeing tools, financial guidance, legal advice, a 24/7 Wellness App, professional counselling, a free onsite gym, life assurance coverage, sick pay, pension scheme, office parking, eye‑care vouchers, cycle‑to‑work scheme, annual leave, flexible working, family leave policies, a Colleague Recognition Scheme and a Refer‑a‑Friend bonus up to £1,000.

Key responsibilities include working with a team of Account Coordinators, owning client contracts, acting as the internal customer representative, managing a portfolio of high‑net‑worth contacts, highlighting opportunities for product and service upsell, meeting customer and business KPIs, maintaining contract knowledge, conducting proactive and reactive client conversations, liaising with internal teams, ensuring PMV schedule accuracy, managing WIP, preparing reports, using customer portals, performing root‑cause analysis, and promoting the company NPS score.

Qualifications

• Outstanding customer service ability
• Strong internal networking skills for enquiry resolution
• High initiative and eagerness to learn
• Excellent organisation, time management and problem‑solving skills
• Clear verbal and written communication excellence
• Computer literate in Microsoft Office and smartphone apps

Experience

• Demonstrated outstanding customer service
• Empathy in resolving customer queries
• Ownership of customer queries
• Previous customer‑service experience

Personal qualities

• Empathy and patience to build rapport quickly
• Ownership focus and dedication to customer experience
• Motivation to adapt to customer demands

Seniority level

Entry level

Employment type

Full‑time

Job function

Marketing Services