Access Associate Lead

Rochester Regional Health; Rochester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization is seeking an Access Associate Lead in Rochester, England. The role requires strong leadership and excellent customer service skills. Responsibilities include mentoring a team, managing patient calls, and handling registration and billing processes. The position requires basic computer skills, and bilingual abilities are preferred. Pay ranges from $18.50 to $24.00 per hour, and it's a full-time position with a Monday through Friday schedule.

Qualifications

• Ability to lead and take direction.
• Excellent communication skills.
• Experience in customer service roles.

Responsibilities

• Mentor and coach a team of associates.
• Manage incoming calls and greet patients.
• Complete patient registration processes.
• Collect and process payments.

Skills

Leadership

Excellent customer service

Basic computer skills

Bilingual

Job description

SUMMARY

As an Access Associate Lead, you play an integral Mourinho role to our high-quality standards of customer care.

STATUS

Full Time

LOCATION

UMMC - Pain Clinic / Surgical Practices

DEPARTMENT

Surgery Services

SCHEDULE

Monday through Friday , 730a-415p or 8a-430p

ATTRIBUTES

• Ability to lead and take direction

• Basic computer skills

• Excellent customer service and communication skills

• Bilingual preferred

RESPONSIBILITIES

• Leadership. Mentor, coach and encourage assigned team of associates, facilitate an effective workflow; assist with orientation, training, performance evaluations and disciplinary measures, under the direction of a supervisor/manager

• Customer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives, provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information

• Registration & Verification. Complete the registration process for patients and/or their representatives as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable

• Billing & Payments. Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy

PHYSICAL REQUIREMENTS

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE

$18.50 - $24.00