3rd Line Support / Systems Engineer

Trusted Technology Partnership; Ringwood; Hybrid; GBP 37,000 - 40,000; Full time

Job summary

A leading IT services provider in Ringwood is seeking a skilled 3rd Line Support / Systems Engineer to deliver first-class support and innovative technical solutions. The role requires strong experience in enterprise network technologies, problem-solving skills, and a collaborative work ethic. Competitive salary and excellent benefits package including profit share, annual leave, and hybrid working options available.

Benefits

Company profit share

22 days annual leave

Birthday paid leave

Private medical insurance

Ongoing training and support

Pension scheme

Hybrid working options

Qualifications

• At least 3 years of experience in a similar role, preferably 3rd line.
• Strong knowledge of enterprise network technologies.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide outstanding 3rd-line support to customers.
• Plan, implement, and document technical solutions.
• Assist in transitions of solutions into live service.

Skills

3+ years in 3rd line support

Technical infrastructure implementation

Problem-solving skills

Enterprise network technologies knowledge

Vendor certifications pursuit

Technical documentation skills

Strong communication skills

Ability to work independently and collaboratively

Attention to detail

Positive attitude and ownership

Job description

Join to apply for the 3rd Line Support / Systems Engineer role at Trusted Technology Partnership

Location: Ringwood, Hampshire

Salary: £37,000 - £40,000 DOE + Profit Share

Hours: 37.5 hours per week

This role is subject to a clear standard DBS check being received.

Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership as well as offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.

The Role

We are seeking a skilled and motivated 3rd Line Support / Systems Engineer with a passion for designing technical solutions and delivering first-class 3rd-line support. This is a key role providing outstanding service to our customers and delivering innovation across technical operations.

Working with internal and external stakeholders. You will plan, implement and document technical solutions and assist in the transitions of solutions into live service, as well as providing 3rd line support services.

Skills And Experience

• At least 3 years of experience in a similar role (3rd line equivalent).
• Proven ability to implement, configure, test, and maintain technical infrastructure.
• Strong problem-solving skills and a proactive approach to technical challenges.
• Excellent knowledge of supporting enterprise network technologies including switching, firewalling, routing, and wireless products.
• Committed to continuous learning and actively pursuing vendor certifications.
• Ability to follow and produce detailed technical documentation.
• Strong communication skills and stakeholder management experience.
• Able to work independently and collaboratively in a fast-paced environment.
• High attention to detail with a focus on accuracy and quality.
• Positive, proactive attitude with a strong sense of ownership.

The Package

• Company Profit Share (first £3,600 is tax free).
• 22 days annual leave plus bank holidays, increasing with your length of service.
• Birthday as additional paid leave.
• Additional paid leave (dependent on company performance).
• Private Medical Insurance, including dental.
• Ongoing training and support.
• Company sick pay policy.
• Pension Scheme.
• Fresh fruit, posh coffee machine and the occasional pizza.
• Hybrid Working (Non-contractual).
• Progression opportunities.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• IT System Training and Support