3rd Line Analyst

East of England Co-op; Ipswich; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A regional cooperative in Ipswich is seeking a skilled 3rd Line Analyst to tackle complex IT issues and enhance system performance. This role involves acting as the final escalation point for advanced technical incidents while collaborating with various teams. Ideal candidates should have proven experience at a 2nd/3rd line level and strong problem-solving skills, with a commitment to supporting a resilient IT landscape. Join a purpose-driven organization that values innovation and offers competitive compensation and development opportunities.

Benefits

Competitive salary

Opportunities for development

Supportive team environment

Qualifications

• Proven experience supporting IT at a 2nd/3rd line level.
• Solid understanding of cyber security principles.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Serve as the technical escalation point for complex IT incidents.
• Conduct advanced troubleshooting and root cause analysis.
• Design, maintain, and optimise key IT systems.

Skills

Technical expertise in infrastructure, servers, networking, and security

Problem-solving skills

Knowledge of SaaS, hosting, or cloud computing

Experience with scripting tools (PowerShell, SQL, Linux)

Job description

Hours: Full-time, Monday to, 37.5 hours per week

Contract Type: Permanent, Hybrid working, minimum 3 days per week in the office

Reporting to: Technical Support Leader

About the Role

Are you an experienced technical expert ready to take the lead on complex IT issues? We’re looking for a skilled 3rd Line Analyst to join our Technology Team at the East of England Co-op.

In this key role, you’ll act as the final escalation point for advanced technical incidents, ensuring our systems remain secure, stable, and high performing. From diagnosing critical issues to implementing new technologies, you’ll play a major part in strengthening our IT infrastructure and supporting colleagues across the business.

Based at our Wherstead Park office, with hybrid working available, you’ll work collaboratively with Service Desk, 2nd Line teams, and project stakeholders to keep our technology running smoothly and efficiently.

If you're analytical, solutions-focused, and passionate about delivering excellent IT service, we’d love to hear from you.

What You’ll Be Doing

• Serve as the technical escalation point for complex IT incidents and system issues.
• Conduct advanced troubleshooting, root cause analysis, and implement long-term fixes.
• Design, maintain, and optimise key IT systems including servers, SANs, networks, communication and security infrastructure.
• Monitor system performance proactively, identifying opportunities to enhance reliability and resilience.
• Support wider IT projects with specialist technical expertise on new technologies and solutions. Collaborate with Service Desk and 2nd Line Analysts to share knowledge and strengthen team capability.
• Ensure SLA compliance and timely resolution of escalated tickets.
• Develop and maintain accurate technical documentation, processes, and troubleshooting guides. Stay up to date with emerging technologies and industry best practices.

What You’ll Need

• Proven experience supporting IT at a 2nd/3rd line level.
• Strong technical expertise in infrastructure, servers, networking, and security.
• Solid understanding of cyber security principles and best practices.
• Excellent problem-solving skills with the ability to diagnose complex technical issues.
• Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
• Flexibility to support out-of-hours (any time day or night) incidents on a 4-week rota basis.
• Knowledge of SaaS, hosting, or cloud computing.
• Experience with scripting tools such as PowerShell, SQL, Linux or command-line interfaces.
• Full clean driving licence.

Technical Strengths

Why Join Us?

At the East of England Co-op, you’ll be part of a purpose-driven organisation that values innovation, collaboration, and community. As a 3rd Line Analyst, you’ll have a direct impact on how our colleagues work and how we support the communities we serve.

We offer a competitive salary, hybrid working, opportunities for development, and the chance to work with modern technologies in a supportive team environment.

Apply now

to help shape a resilient and future-ready IT landscape.