2nd Line Wintel IT Analyst — SC Eligible

Computacenter Holding GmbH; Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology services provider is looking for a 2nd Line Analyst to join their team in Milton Keynes. The ideal candidate will have at least three years of experience in 2nd Line support with strong problem-solving and communication skills. The role requires working directly with clients to resolve technical incidents and support infrastructure changes. You will collaborate across teams, enhancing your technical abilities and experience. Join a culture focused on development and making a meaningful impact in a supportive environment.

Qualifications

• At least three years of experience in 2nd Line infrastructure support.
• Strong problem-solving abilities in high-pressure environments.
• Excellent organisational and communication skills.

Responsibilities

• Resolve incidents and fulfil service requests, meeting SLA targets.
• Guide and support other 2nd Line Analysts.
• Manage tickets, ensuring timely resolution.
• Collaborate with teams for problem-solving.
• Support infrastructure change implementations.

Skills

2nd Line infrastructure support

Problem-solving

Customer service

Communication

Scripting: PowerShell

Tools

Symantec Endpoint Protection

McAfee

Microsoft Defender

Ivanti UWM

ScienceLogic

SCOM

Quest Active Roles

Quest Recovery Manager

Job description

A leading technology services provider is looking for a 2nd Line Analyst to join their team in Milton Keynes. The ideal candidate will have at least three years of experience in 2nd Line support with strong problem-solving and communication skills. The role requires working directly with clients to resolve technical incidents and support infrastructure changes. You will collaborate across teams, enhancing your technical abilities and experience. Join a culture focused on development and making a meaningful impact in a supportive environment.