25/NWCH - Phlebotomist

Randox Laboratories Limited; Norwich; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading healthcare company in Norwich is seeking a Phlebotomist to provide an excellent client experience in their clinic. Responsibilities include conducting blood samples and maintaining accurate records. Candidates should have a Phlebotomy certificate, experience, and flexible working hours. This full-time role is critical for service delivery in a dynamic environment.

Qualifications

• Must be vaccinated against Hepatitis B.
• Legal right to work in the UK for minimum of 12 months.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Conduct client appointments and take blood samples.
• Maintain accurate records in Patient Information Systems.
• Engage in upselling and cross-selling.

Skills

Phlebotomy experience

IT literacy

Communication skills

Sales skills

Education

Phlebotomy certificate or equivalent training

Job description

Phlebotomist – Holland & Barrett, Norwich – (Job Ref: 25/NWCH)

Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for a Phlebotomist within our clinic in a Holland and Barrett store in Norwich.

Location

Chantry Place Shopping Centre, 40-46 St Stephens St, Norwich, NR1 3SH.

Contract Offered

Full-time, permanent

Working Hours / Shifts

40 hours per week, alternating between Monday to Friday and Tuesday to Saturday, 8:40am to 5:20pm. Later shifts may be included in the future.

Requirements for this Position

• As you may be in contact with live blood samples, you must be vaccinated against Hepatitis B or be able to get it following a successful interview stage.
• In line with Care Quality Commission guidelines, the successful candidate will be required to undergo an enhanced Disclosure and Barring Service check.
• Please note that this role requires candidates to have the legal right to work in the UK for a minimum of 12 months from the application date. This is to ensure completion of our 9‑month probationary period and for any potential sponsorship decisions to be considered. Unfortunately, we are unable to offer visa sponsorship at the point of hire.

What does the Phlebotomist role involve?

This role is responsible for ensuring customers have an excellent experience from the moment they enter our clinic, taking blood samples from both private and corporate clients. This is a varied role that may also include the following responsibilities:

• Conduct comprehensive client appointments, including blood and urine sample collection, personal health measurements, and data entry into our Patient Information Systems (PIS).
• Demonstrate sensitive communication to ensure client understanding and consent.
• Maintain accurate records in PIS, uploading all relevant documentation.
• Represent the company professionally at offsite events and appointments.
• Engage in upselling and cross‑selling at our private health clinic.
• Proactively drive sales and exceed targets.
• Complete company forms, specimen labelling, and laboratory test order forms accurately.
• Demonstrate high IT literacy in order to manage various software systems and daily tasks.
• General housekeeping duties.
• Uphold clinic cleanliness.

Essential criteria

• Previous Phlebotomy experience and certificate or equivalent training.
• Confident using IT programmes.
• Flexibility with working hours, as required by the business inclusive of evenings and weekends.
• Flexibility to work from offsite locations at least once per month.
• Currently have the right to work in the UK without visa sponsorship.

Desirable

• Experience in a private healthcare setting.
• Experience in customer service.
• 2 years experience in Phlebotomy.
• Sales / Retail experience.
• Valid UK driving licence.