24/7 Technical Support Champion

Airbox Systems Limited; United Kingdom; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

A dynamic technology firm in the United Kingdom is seeking a Line 1 Support Specialist to provide exceptional technical support to customers. This role involves troubleshooting issues, managing support requests via Jira, and collaborating with internal teams to enhance customer experiences. The ideal candidate should have a background in technical support and possess excellent communication and problem-solving skills. Join a passionate team in a flexible work environment with numerous benefits, including a competitive salary of up to £26,000 depending on experience.

Benefits

26 days holiday per year

Private medical cover

Pension scheme with 6% matching

Electric Car Scheme

Qualifications

• Previous experience in technical support or customer service role.
• Familiarity with IT systems and software troubleshooting.
• Willingness to participate in an on-call rota.

Responsibilities

• Serve as the first point of contact for customer queries.
• Categorise, prioritise, and document support requests.
• Resolve common technical issues using structured diagnostics.
• Collaborate with internal teams to ensure timely issue resolution.
• Maintain records of customer interactions.

Skills

Technical support experience

Communication skills

Problem-solving abilities

Analytical mindset

Team player

Tools

Jira

Zendesk

ServiceNow

Job description

A dynamic technology firm in the United Kingdom is seeking a Line 1 Support Specialist to provide exceptional technical support to customers. This role involves troubleshooting issues, managing support requests via Jira, and collaborating with internal teams to enhance customer experiences. The ideal candidate should have a background in technical support and possess excellent communication and problem-solving skills. Join a passionate team in a flexible work environment with numerous benefits, including a competitive salary of up to £26,000 depending on experience.