2024-4966 - Spa Receptionist

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited; City of Westminster; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury hotel in Mayfair seeks a Spa Receptionist to manage appointments and provide exemplary service. This role involves welcoming guests, promoting treatments, and ensuring a high standard of care. Candidates should have excellent English skills and a warm demeanor. The position offers a permanent contract in a prestigious establishment known for its inclusiveness and career development opportunities.

Benefits

Opportunity for career development

Recognition in a prestigious environment

Inclusive workplace culture

Qualifications

• Exceptional communication skills and a warm demeanor.
• Ability to manage multiple tasks and appointments efficiently.
• Experience in a hospitality environment is a plus.

Responsibilities

• Manage spa appointments and ensure accurate bookings.
• Provide a warm welcome and farewell to guests.
• Introduce guests to the spa environment and promote services.
• Follow procedures for cashing up and financial balancing.
• Fulfill special guest requests and liaise with the spa team.

Skills

Fluency in English

Customer service skills

Organizational skills

Job description

Spa Receptionist at The Dorchester Hotel

Permanent contract

Located at 53 Park Lane, Mayfair

First point of contact for spa guests

Requires fluency in English

Opportunity for career development

Division & Department : Rooms/Spa
Contract Type : Permanent

Your future, our legacy :
Join us as a Spa Receptionist at The Dorchester Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success. We care about your career and are known for having the absolute best people in the industry. When you join us as a Spa Receptionist at The Dorchester Hotel, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at [e-mail]

As a Spa Receptionist at The Dorchester, you will be the first point of contact for our guests seeking relaxation, wellness, and exceptional care. You will ensure each visit begins and ends with a warm, professional interaction that reflects our commitment to five-star service. In this role, you will:

• Manage spa appointments throughout the day, including scheduling, modifying, and confirming bookings with accuracy and care.
• Provide a gracious welcome and fond farewell, ensuring guests feel valued from the moment they arrive.
• Carry out spa show rounds, introducing guests to the spa environment, explaining services, and promoting treatments that best meet their needs.
• Follow opening and closing procedures, including system shutdown, daily financial balancing, and accurate cashing up.
• Fulfill special requests from guests such as pairing them with their preferred therapist, adjusting treatment sequences to suit medical needs, or arranging personalised touches for special occasions.
• Liaise with the spa team to ensure smooth service delivery, making sure guest information is communicated clearly and respectfully.

Location : 53 Park Lane W1K 1PN Mayfair

Language / Level :
English : Fluent