2021-2385 - Reservations Specialist - Italian Speaking

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited; Greater London; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading hospitality group in London is seeking an Italian-speaking Reservations Specialist to manage phone calls and email inquiries for hotel reservations. This permanent role requires excellent communication skills and multitasking abilities in a dynamic environment. Key responsibilities include assisting guests with inquiries and processing bookings across all hotels in the collection. Shift-based operational hours from 07:00 to 22:00 are expected. Interested candidates are encouraged to apply as interviews will begin in January 2026.

Qualifications

• Ability to manage phone calls and email inquiries effectively.
• Skills to prioritize tasks in a fast-paced environment.
• Strong interpersonal communication skills are essential.
• Creativity in addressing guests' unique needs.

Responsibilities

• Manage phone and email inquiries regarding hotel reservations.
• Assist guests with special requests effectively.
• Ensure alignment between the contact center and hotels.
• Meet response time targets to satisfy stakeholder expectations.

Skills

Excellent communication skills

Multitasking

Interpersonal skills

Adaptability

Prioritization

Job description

2021-2385 - Reservations Specialist - Italian Speaking

Job Location

Lower Ground Floor West, Lansdowne House W1J 6ER London

Job Type

Permanent

Highlighted points for this job

• Permanent contract position
• Corporate office location in London
• Responsibilities include managing phone calls and email enquiries for hotel reservations
• Shift-based work hours from 07:00 to 22:00
• Requirements include excellent communication and multitasking skills

Division & Department

Corporate Office/Contact Centre

Contract Type

Permanent

Your future, our legacy

Our reservations specialists are the gems of our global contact centre located in our corporate office! Their main responsibilities are to manage guests’ phone calls and email enquiries for all hotels within the Collection. Listening to our guests’ needs and being able to address them with the most suitable options and solutions is important to create lifelong memories. Please note we will review all applications and interviews will take place January 2026. We appreciate your patience during the festive period.

Day in the life of our reservations specialists

A day in the life of our reservations specialists demands high levels of energy. They need consistency even though the days are never alike, and creativity to tackle daily adventures. Listed below are the functions and requirements of our reservations specialists:

• Assist guests with their enquiries about reservations for all the hotels of the collection. This will include processing all bookings via telephone and email and follow‑up activities related to reservation aspects, to ensure our guests receive nothing but the best experience.
• Excellent interpersonal and communication skills are required, to address any special requests our guests might have to the relevant department but also, in order to ensure an alignment between the Global Contact Centre and our hotels.
• Prioritization is another key skill: we are able to multitask and adapt in a fast‑paced environment in order to meet time of response targets and ultimately meet our stakeholder expectations.

Values

Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. The purpose for the reservations specialists is to bring the same values to life and to continue to create our legacy.

Operational hours

Operational hours of work are shift‑based and may be subject to change. Currently set as Monday to Sunday: 07:00 - 22:00

Location

Lower Ground Floor West, Lansdowne House W1J 6ER London