1st Line IT Support Analyst - Windows, Networking, ITIL

KYOCERA Document Solutions Limited; Reading; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT services provider in Reading seeks a Service Desk Analyst to deliver outstanding 1st line support. The successful candidate will troubleshoot client infrastructure and ensure adherence to SLA commitments. The role requires a minimum of 1 year experience in IT support, technical knowledge in Microsoft technologies, and a strong understanding of networking fundamentals. Attractive benefits including holiday purchase options and life assurance are offered.

Benefits

25 days holiday plus extra after 5 years

Ability to buy and sell holiday

Life Assurance

Pension Scheme

Sick pay

Employee Assistance Programme

Coaching and Mentoring

Cycle-2-Work Scheme

Access to additional discounts

EyeCare benefits

Flu jab

Eligibility for Costco membership

Qualifications

• Minimum 1 year experience on an IT service desk.
• Experience with desktop, networking, and server exposure.

Responsibilities

• Interrogate the Service Desk system daily.
• Deliver timely resolutions in line with ITIL standards.
• Respond to calls and emails with clear communication.
• Set up and maintain workstation hardware and software.
• Diagnose and resolve hardware and software issues.

Skills

Prioritisation under pressure

Technical knowledge across Microsoft

Understanding of networking fundamentals

Education

Microsoft technologies, ITIL Foundation

Job description

A leading IT services provider in Reading seeks a Service Desk Analyst to deliver outstanding 1st line support. The successful candidate will troubleshoot client infrastructure and ensure adherence to SLA commitments. The role requires a minimum of 1 year experience in IT support, technical knowledge in Microsoft technologies, and a strong understanding of networking fundamentals. Attractive benefits including holiday purchase options and life assurance are offered.