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Remote Client Services & Fraud Specialist II
Job summary
A leading financial institution in the United States is seeking a Client Services & Solutions Specialist II to support their call center operations. This role involves building strong client relationships, providing exceptional service, and actively preventing fraud. Ideal candidates will have experience in bank call centers, strong communication skills, and the ability to handle multiple tasks effectively. Benefits include work-from-home options and a comprehensive benefits package.
Benefits
Qualifications
- 2 years of relevant job experience within a bank call center.
- Basic knowledge of call center protocol and client servicing experience.
- Basic training in call center environment.
Responsibilities
- Assist with client questions, complaints, and banking inquiries.
- Provide Online Banking and Bill Payment support.
- Maintain compliance with regulations and bank policies.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.