Service Delivery Manager jobs in United States

JAAQ (Just Ask A Question) is a pioneering mental health and wellbeing platform that leverages interactive video technology and AI to provide users with access to insights from world-leading experts and individuals with lived experiences. Our mission is to help the mental health of one billion people and democratise mental health support, making it accessible, engaging and stigma-free for everyone.

We are B2B2C with a growing consumer facing platform with goals to reach millions of MAU every month, currently in over 90 markets with the UK and US as our primary focusses. We also have a growing range of B2C propositions ranging from JAAQ Studio to JAAQ for business with more propositions launching through 2025. Our ambitions are big and unmatched in the mental health and wellness space. Our platforms have answered over 2 million questions and we work with over 350 (growing every week) doctors and clinicians, celebrities and people with lived experience. Want to help a billion minds? Read on…

You’ll be the operational heartbeat of a world-class Product & Technology organisation building intelligent, clinically-safe, patient-centred AI systems. You thrive in complex, fast-moving environments where delivery excellence, adaptability, and precision are non-negotiable. You’re not a process administrator, you’re a systems-level orchestrator who can read the pulse of engineering teams, shape the cadence of releases, and remove friction so product velocity and quality stay in balance.

• Partner directly with the CPTO, VP Engineering, and Product Leads to drive execution across multiple squads building our Experience, Data, and AI platforms.
• Transform ambiguity into clarity, ensuring epics, tickets, and dependencies are understood and deliverable.
• Own sprint hygiene, velocity reporting, and delivery health with the same rigour as code review.
• Champion continuous improvement: from release retros to OKR tracking, you’ll be the connective tissue between product vision and shipped software.
• Operate with a builder mindset: automate what’s repetitive, simplify what’s complex, and elevate what’s possible.

• Deep practical experience delivering complex, multi-squad products in high-growth or regulated tech environments (health, fintech, deep-tech preferred).
• Mastery of Agile and Lean delivery methods, but applied with pragmatism not dogma.
• Technical curiosity: you can read GitHub issues, JIRA boards, and even lightweight code changes.
• Calm under pressure, detail-driven, and outcome-obsessed.
• You think like an engineer, deliver like a COO, and communicate like a founder.

• Be part of a mission-driven organisation making a tangible difference in mental health accessibility.
• Collaborate with a passionate, innovative, and supportive team.
• Opportunity to shape the content landscape of a rapidly growing platform.
• Competitive compensation, outstanding benefits package and equity options – a chance to own the future of JAAQ.
• Private Medical Healthcare / Gym Membership / Professional Development Budget
• Breather Days (for when you need to take time out at short notice to rest and recoup)

JAAQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.