Programme jobs in United Kingdom

Are you an experienced and motivated individual ready to lead a dynamic team? We're looking for a Reception Supervisor to ensure the smooth operation of our front desk and provide excellent customer service to our guests.

• Lead with Excellence: Manage and supervise the daily operations of the hotel reception, ensuring high standards are consistently met.
• Inspire & Support: Provide guidance and support to the reception team, ensuring they are trained and motivated to deliver exceptional guest experiences.
• Coordinate Seamlessly: Work closely with other departments to ensure smooth guest experiences, including room reservations, housekeeping, and maintenance.
• Resolve with Care: Handle guest complaints and inquiries, resolving issues promptly and professionally.
• Optimize Operations: Monitor occupancy levels and revenue, adjusting staffing levels accordingly to meet demand.
• Ensure Accuracy: Oversee accurate billing and payment procedures, maintaining financial integrity.
• Manage Reputation: Monitor and manage the hotel's online reputation by responding to guest reviews and feedback.

• Impactful Role: Play a crucial role in creating lasting impressions and exceptional guest experiences.
• Supportive Environment: Be part of a team that values your expertise and provides opportunities for growth and development.
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

• Previous experience in a hotel reception or front office role, with supervisory experience preferred.
• Excellent communication and interpersonal skills.
• Strong leadership and team management skills.
• Ability to work effectively under pressure and handle multiple tasks.
• Knowledge of hotel reservation and management systems.
• Excellent problem-solving skills.
• Flexibility to work a variety of shifts, including weekends and holidays.
• A commitment to delivering exceptional customer service.

The Holiday Inn Glasgow Airport is conveniently located within the Glasgow International Airport complex, providing easy access to the city centre with a 24-hour bus service just 10 minutes away. Situated right by the M8 motorway, our hotel features 300 modern and comfortable bedrooms, along with a Meetings & Events facility catering to our corporate clients.

The hotel offers a range of amenities to ensure a pleasant stay. Guests can enjoy free Wi-Fi throughout the hotel, on-site parking. Our stylish guest rooms are equipped with comfortable beds and pillow menus to ensure restful nights. In the hotel's restaurant, you can enjoy a traditional full Scottish breakfast buffet, as well as a variety of dishes including steaks and burgers. After a long day, relax in the lounge bar and catch live sports on two widescreen TVs, or order from the 24-hour room service menu12.

For business travellers, the hotel offers 18 flexible meeting rooms that can host up to 250 delegates. The Scottish Exhibition and Conference Centre is just a 15-minute drive away, making it convenient for attending events. Additionally, the Intu Braehead shopping and leisure complex, which includes a cinema, nightclubs, and a bowling alley, is just a short drive away.

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.