Jobs in Ipswich, United Kingdom
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Agilis Search Ltd
Systems Engineer
Job summary
A local government authority in Ipswich seeks a Systems Engineer to provide technical support and solutions for software related to Children and Young People Services. Applicants should have experience in operational support roles, strong customer service skills, and familiarity with Windows Server and databases. This full-time position offers hybrid working and opportunities for training and career development.
Benefits
Qualifications
- Experience in an operational support role with line-of-business systems and databases.
- Excellent customer service skills.
- Experience using Windows Server, MS SQL and MySQL.
- Knowledge of the ITIL best practice framework.
Responsibilities
- Lead on providing solutions to queries regarding Children and Young People Services applications and software.
- Channel requests for help to appropriate functions for resolution.
- Monitor progress of calls and keep users informed.
- Provide technical support within a Windows Server environment.
Skills
Location: Endeavour House, 8 Russell Road, Ipswich, Suffolk IP1 2BX (Hybrid working)
Salary: £34,434 per annum (pro rata for part‑time)
Hours: 37 per week, flexible working options available
Contract: Permanent
The IT department at Suffolk County Council supports six directorates – Adult Social Care, Children and Young People Services, Corporate Services, Fire and Public Safety, Growth Highways and Infrastructure, and Public Health and Communities. We are looking for motivated individuals to support the delivery of public services in Suffolk.
- Lead on providing solutions to queries regarding Children and Young People Services applications and software.
- Channel requests for help to appropriate functions for resolution.
- Monitor progress of calls and keep users informed.
- Provide technical support within a Windows Server environment.
- Experience in an operational support role with line‑of‑business systems and databases.
- Excellent customer service skills.
- Experience using Windows Server, MS SQL and MySQL.
- Knowledge of the ITIL best practice framework.
The IT Service, part of the Corporate Services directorate, provides and supports Suffolk County Council’s technology requirements. You will work alongside experts in network, server, storage, applications, devices, cybersecurity and first‑line support.
We’re big believers in potential, possibility and the power of different ideas. We want to represent the communities we serve and welcome applications from all individuals, especially those from under‑represented groups.
1. Review the Job and Person Profile (Word).
2. Click ‘Apply Now’ to start your online application.
3. Upload a supporting statement outlining how you meet the criteria in the Person Profile. Use the Supporting Statement template and Arial 11pt, maximum two pages.
Applications without a supporting statement will not be progressed. If you require reasonable adjustments, contact Recruitment at recruitment@suffolk.gov.uk or call 03456 014412.
Contact Tim Strike for a casual conversation: 01473 264531 or tim.strike@suffolk.gov.uk.
11:30 pm, 12 January 2026.
- Up to 29 days annual leave entitlement (pro‑rata) plus UK bank holidays and two paid volunteering days
- Competitive Local Government Pension Scheme (LGPS)
- Travel, lifestyle, health and wellbeing benefits
- Performance‑related annual pay progression and annual cost‑of‑living increase
- Training and career development opportunities
- Diverse and active staff networks
- Flexible working options from the first day
Entry level
Full‑time
Information Technology
Government Administration
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.