Systems Engineer

Suffolk Jobs Direct Careers; Ipswich; Hybrid; GBP 35,000; Full time

Job summary

A local government authority in Ipswich seeks a Systems Engineer to provide technical support and solutions for software related to Children and Young People Services. Applicants should have experience in operational support roles, strong customer service skills, and familiarity with Windows Server and databases. This full-time position offers hybrid working and opportunities for training and career development.

Benefits

Up to 29 days annual leave

Competitive Local Government Pension Scheme

Travel, lifestyle, health and wellbeing benefits

Performance-related annual pay progression

Training and career development opportunities

Flexible working options

Qualifications

• Experience in an operational support role with line-of-business systems and databases.
• Excellent customer service skills.
• Experience using Windows Server, MS SQL and MySQL.
• Knowledge of the ITIL best practice framework.

Responsibilities

• Lead on providing solutions to queries regarding Children and Young People Services applications and software.
• Channel requests for help to appropriate functions for resolution.
• Monitor progress of calls and keep users informed.
• Provide technical support within a Windows Server environment.

Skills

Operational support experience

Excellent customer service

Windows Server

MS SQL

MySQL

ITIL knowledge

Job description

Systems Engineer – Suffolk County Council

Location: Endeavour House, 8 Russell Road, Ipswich, Suffolk IP1 2BX (Hybrid working)

Salary: £34,434 per annum (pro rata for part‑time)

Hours: 37 per week, flexible working options available

Contract: Permanent

Job Description

The IT department at Suffolk County Council supports six directorates – Adult Social Care, Children and Young People Services, Corporate Services, Fire and Public Safety, Growth Highways and Infrastructure, and Public Health and Communities. We are looking for motivated individuals to support the delivery of public services in Suffolk.

Your Role and Responsibilities

• Lead on providing solutions to queries regarding Children and Young People Services applications and software.
• Channel requests for help to appropriate functions for resolution.
• Monitor progress of calls and keep users informed.
• Provide technical support within a Windows Server environment.

What You Will Need / Qualifications

• Experience in an operational support role with line‑of‑business systems and databases.
• Excellent customer service skills.
• Experience using Windows Server, MS SQL and MySQL.
• Knowledge of the ITIL best practice framework.

The Team

The IT Service, part of the Corporate Services directorate, provides and supports Suffolk County Council’s technology requirements. You will work alongside experts in network, server, storage, applications, devices, cybersecurity and first‑line support.

Empowering Everyone

We’re big believers in potential, possibility and the power of different ideas. We want to represent the communities we serve and welcome applications from all individuals, especially those from under‑represented groups.

How to Apply

1. Review the Job and Person Profile (Word).
2. Click ‘Apply Now’ to start your online application.
3. Upload a supporting statement outlining how you meet the criteria in the Person Profile. Use the Supporting Statement template and Arial 11pt, maximum two pages.

Applications without a supporting statement will not be progressed. If you require reasonable adjustments, contact Recruitment at [e-mail] or call 03456 014412.

Contact Tim Strike for a casual conversation: 01473 264531 or [e-mail].

Closing Date

11:30 pm, 12 January 2026.

Benefits

• Up to 29 days annual leave entitlement (pro‑rata) plus UK bank holidays and two paid volunteering days
• Competitive Local Government Pension Scheme (LGPS)
• Travel, lifestyle, health and wellbeing benefits
• Performance‑related annual pay progression and annual cost‑of‑living increase
• Training and career development opportunities
• Diverse and active staff networks
• Flexible working options from the first day

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Information Technology

Industries

Government Administration