Data jobs in United Kingdom

Do you enjoy handling multiple tasks at once? Join us in our fast paced 24/7 Operational Control Centre, supporting the coordination of Greater Manchester's Integrated Transport Network.

The Operational Control Centre is here to manage disruption and serious incidents across the whole transport network, from managing traffic signals to managing significant issues on bus and tram and everything in-between. The team are responsible for overseeing activity of the entire Greater Manchester transport network 24/7, 365 days a year. It’s a fast paced, exciting environment to work in with no two shifts being the same.

As a Control Centre Support Officer, you will play a key role in keeping the Greater Manchester Road network running smoothly. You will spot and resolve problems, and coordinate with the new Bee Network bus services and act as a liaison for TfGM. You will enjoy a dynamic and varied work environment, where you will handle multiple serious incidents simultaneously.

You will work to tight deadlines and targets to support the Operational Control Centre in delivering swift and efficient incident management, with a particular focus on enhancing customer journeys and supporting TfGM’s response along with transport partners. You will be responsible for monitoring the multi modal transport network utilising a suite of advanced computer systems, including journey planning and CCTV, to identify any issues and provide timely interventions to keep traffic and transport moving.

What you do and how you do it is important whatever type of role you work in at TfGM and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt.

You will have experience of stakeholder liaison and be able to clearly triage and prioritise information using your existing decision-making skills to enable you to quickly respond to incidents across the transport network and provide information to various audiences. A knowledge and understanding of GDPR and Data Protection is essential as well as experience of working with safety related policies and procedures. You will have excellent computer skills and significant experience in using Microsoft applications and you will have great customer service skills. Having a SIA CCTV Operator License is desired or a willingness to engage in SIA Approved CCTV training during employment. You will be educated to GCSE level or equivalent or have equivalent levels of experience.

You will work as part of a high performing, highly skilled and very welcoming team. Within this fixed term contract, you will have the opportunity to develop yourself and your skills within multi modal, multi-agency control room.

This is a permanent position with a salary of £30,837 - £35,042 per annum, plus 20% shift allowance. This equates to a starting salary of £37,004 per annum. This position is part of the career grade progression scheme so successful candidates will have opportunities to develop from Band 5 to Band 6.

At TfGM we encourage candidates to discuss flexible working options at any stage of the recruitment process. We are happy to #talkflexibleworking to help colleagues maintain a healthy work life balance.

• Generous annual leave starting at 28 days (plus bank holidays), increasing with service, with options to buy more.
• Free travel on buses across Greater Manchester, plus rail or Metrolink travel to and from work.
• Local Government defined pension scheme with life cover of 3x salary and options to boost your contributions.
• Enhanced family-friendly leave policies, including those supporting fertility treatment, alongside flexible and hybrid working and a special leave policy to support a range of unexpected events. Please note that qualification criteria may apply, including a requirement to have been employed with the organisation for a minimum specified period of time.
• Discover more benefits including wellbeing support, Personal and Career Development, Flexible working, financial support and more on our website

If you believe you have the skills and experience required, we’d really like to hear from you.

To apply please submit your CV and complete your application ensuring that you provide clear examples against the criteria questions, all appointments will be based on merit. Our short-listing process is anonymised, so please do not include your name or contact details on your CV. If any personal details are included these will be visible to the hiring manager.

Internal candidates - check with your line manager before applying for a secondment, to make sure you can be released from your substantive role.

We embrace AI to enhance our operations and to innovate our services. However, we value human talent and are looking for passionate individuals to join our organisation. Please ensure you personally complete your application and read all the instructions carefully to maximise your chances of success.

Applications that rely too heavily on AI may be rejected during shortlisting, however we understand that AI may be used as a reasonable adjustment, if using AI to support your application, please give a brief explanation why to help ensure fair selection process.

Any successful applicant will need to undertake a basic/standard/enhanced Disclosure and Barring service check prior to starting in role.

For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employer's right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licensed sponsor.

Please note we may close the advert early if we receive a high volume of applications.

NOTE TO AGENCIES we will be accepting direct applications only for this role. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral CV.