Young Person's Caseworker

Barod; Caerphilly; On-site; GBP 23,000 - 30,000; Full time

Job summary

A community support service in Caerphilly is seeking a Caseworker to provide support and interventions for young people dealing with substance use issues. The successful candidate will conduct assessments, deliver therapeutic interventions, and empower young individuals to make informed choices. Key qualifications include a degree in Health and Social Care, Level 3 in Advice and Guidance, and strong IT skills. This is a full-time role and requires a full driving license.

Qualifications

• Experience working with children and young people.
• Full driving license and insured vehicle for business use.
• Understanding substance use treatment pathways.

Responsibilities

• Provide therapeutic intervention and support to young people.
• Conduct triage and risk assessments.
• Empower young people to make informed decisions.
• Maintain service user records and case notes.
• Foster links with local agencies and community groups.

Skills

Excellent IT skills

Effective interpersonal and networking skills

Good communication and presentation skills

Ability to adapt

Literacy and numeracy skills

Problem solving

Ability to work under pressure

Education

Degree in Health and Social Care

Level 3 in Advice and Guidance

Tools

Microsoft Word

Excel

PowerPoint

Canva

Outlook

Teams

Internet Explorer

Job description

N-gage provide a Gwent wide service to young people offering support, information, and advice in relation to their own or others drug and/or alcohol use.

The aim of the service is to provide integrated substance use treatment to young people and their families and to support and enable universal and targeted children and young people services to respond to substance use needs.

Role Purpose

The role of the Caseworker is to assess, plan and deliver unstructured/structured interventions and support young people accessing the service to address their substance use.

Main Duties and Responsibilities

• Providing face to face therapeutic intervention, care coordination and support to children and young people seeking help to tackle their substance use, using the range of models and methods that have been agreed for use within the service.
• Conducting triage, risk and comprehensive assessments in order to assess individual needs, identify goals, prepare a support package and to review the programme and outcomes on a regular basis.
• Delivering and supporting activities to young people accessing the service.
• Signposting young people to other relevant agencies.
• Empowering children and young people, enabling them to help themselves through informed decision making.
• Ensuring access to and maintenance of appropriate support networks and services for young people.
• Maintaining appropriate written service user records and case notes.
• Actively supporting young people to stay engaged with the service.
• Monitoring and reviewing young people’s progress using ORS/SRS.
• Ensuring consultation and participation with young people in all aspects of service delivery.
• Retaining up to date knowledge of all issues, policies and best practice guidelines regarding substance use and with youth work.
• Fostering strong working links with services, including local statutory agencies and community groups.
• Accepting and assessing referrals from all identified sources.
• Liaising with referring agencies regarding individual assessments and needs and progress.
• Accessing other necessary services and resources identified in conjunction with individual client, through referral, negotiation and advocacy where appropriate.
• Providing accurate information and answer queries on issues about substance/alcohol use.
• Delivering talks, workshops, presentations, provide training where appropriate.
• Participating in the delivery of outreach campaigns.
• Utilise social media and digital platforms to enhance engagement and participation.
• Organising displays, exhibitions and participate in community, agency led events where appropriate.
• Disseminating Barod and other leaflets, posters, factsheets and other literature as appropriate.
• Working within agreed policies, procedures and protocols to safeguard children and vulnerable adults.
• Retaining and maintaining all case management records (paper and electronic) in line with service level agreed guidelines and statutory protocols.

Qualifications and training

Full, current driving licence and use of a vehicle which is insured for business use.

Level 3 in Advice and Guidance (or equivalent).

Degree in a Health and Social Care related topic (or equivalent).

Training in any of the following areas:

• Safeguarding
• Substance Awareness
• Harm ReductionPsychosocial Interventions

Role‑related knowledge, experience and skills

Literacy and numeracy skills.

Excellent IT skills: competency in Microsoft Word, Outlook, Teams, Excel, PowerPoint, Canva and Internet Explorer.

Ability to problem solve, work under own initiative and able to work under pressure.

Ability to work flexibly as part of a collaborative team.

Effective interpersonal and networking skills.

Good communication and presentation skills.

Ability to establish and maintain clear boundaries in respect of personal and professional responsibility.

Ability to adapt to working with people irrespective of their role, background or experience.

Commitment to Barod values and mission.

Previous experience of working within the substance use sector or similar field.

Experience of working with children and young people.

Understanding of substance use treatment pathways.

Experience of using social media and digital platforms

Welsh language speaker.

Understanding/knowledge of ACEs and their impact.

Experience of a trauma-informed approach.