Workshop Controller / Service Advisor

Sandicliffe Ltd.; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A reputable automotive service provider is looking for a Workshop Controller / Service Advisor based in Nottingham. You will be responsible for managing workshop activity, liaising with customers and technicians, and ensuring high standards of service. Applicants should have prior experience in similar roles, strong organizational and communication skills, and a customer-focused approach. The position offers a competitive salary, performance-related bonuses, and opportunities for career development.

Benefits

Competitive salary with performance-related bonus

Manufacturer and in-house training

Career development opportunities

Employee benefits including staff discounts

Inclusive working environment

Qualifications

• Experience in a service advisor, workshop controller, or similar aftersales role.
• Calm and professional approach towards customers.
• Knowledge of Mazda systems or processes would be advantageous.

Responsibilities

• Plan and control daily workshop activity to maximise efficiency.
• Liaise with technicians to monitor job progress.
• Welcome customers and manage service bookings.

Skills

Organisational skills

Communication skills

Customer-focused approach

Ability to prioritize workload

Collaborative teamwork

Education

Full UK driving licence

Job description

Workshop Controller / Service Advisor – Mazda

Location: Sandicliffe Dealership, Nottingham
Brand: Mazda
Contract: Full-time

About the Role

We are looking for a Workshop Controller / Service Advisor to join our Mazda team at Sandicliffe Nottingham. This is a customer-facing and operational role that plays a key part in ensuring the smooth running of the workshop while delivering a professional, transparent service experience for our customers.

You will act as the link between customers, technicians, and the wider service team, balancing workshop efficiency with high standards of customer care.

Key Responsibilities

• Plan and control daily workshop activity to maximise efficiency and productivity
• Liaise closely with technicians to monitor job progress and resolve issues
• Welcome customers, manage service bookings, and explain work required clearly
• Provide regular updates to customers throughout the service process
• Prepare estimates, authorise work, and ensure accurate invoicing
• Ensure all work is completed in line with Mazda and Sandicliffe standards
• Maintain compliance with health & safety and manufacturer requirements

About You

• Experience in a service advisor, workshop controller, or similar aftersales role
• Strong organisational and communication skills
• Customer-focused with a calm, professional approach
• Confident prioritising workload in a fast-paced environment
• Able to work collaboratively with a diverse team
• Knowledge of Mazda systems or processes would be advantageous, but not essential
• Full UK driving licence

What We Offer

• Competitive salary with performance-related bonus
• Manufacturer and in-house training
• Career development opportunities within Sandicliffe
• Employee benefits including staff discounts
• A supportive, inclusive, and team-focused working environment

Our Commitment to Inclusion

Sandicliffe is proud to be an equal opportunities employer. We are committed to creating a workplace where everyone feels valued and supported. We welcome applications from all backgrounds and are happy to discuss reasonable adjustments at any stage of the recruitment process.