Workshop Controller – Lead Vehicle Service Team

Mesh-AI Limited; Carlisle; On-site; GBP 34,000 - 44,000; Full time

Job summary

A leading automotive retailer in Carlisle is seeking an experienced Workshop Controller to manage a dynamic team and ensure high standards of service. This role requires strong leadership skills, a minimum NVQ Level 3 in Light Vehicle Maintenance, and the ability to maintain compliance with safety regulations while delivering excellent customer satisfaction. The position offers a competitive salary package and opportunities for career progression in a supportive work environment.

Benefits

Competitive salaries

Generous annual leave

Enhanced family leave

Smart Health services

Discounted gym memberships

Qualifications

• Previous experience managing a team in a busy workshop environment is essential.
• Full valid UK driving license required.
• Awareness of quality control and inspection requirements in a workshop setting.

Responsibilities

• Supervise and motivate technicians and apprentices.
• Ensure compliance with health and safety regulations.
• Maintain relationships with vehicle manufacturers to support technicians.
• Schedule work effectively to meet customer needs.
• Assist the Service Manager in achieving departmental service metrics.

Skills

Motor industry experience

Team management

Understanding of COSHH legislation

Knowledge of trade practices

Customer service orientation

Education

NVQ Level 3 in Light Vehicle Maintenance and Repair

Job description

A leading automotive retailer in Carlisle is seeking an experienced Workshop Controller to manage a dynamic team and ensure high standards of service. This role requires strong leadership skills, a minimum NVQ Level 3 in Light Vehicle Maintenance, and the ability to maintain compliance with safety regulations while delivering excellent customer satisfaction. The position offers a competitive salary package and opportunities for career progression in a supportive work environment.