Workshop Controller: Lead Service & Customer Experience

BMW; Ipswich; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading automotive retailer in Ipswich is seeking a Workshop Controller to oversee daily operations in the workshop. In this role, you will ensure that service and repair technicians meet their daily targets while assisting managers to deliver excellent customer service. The ideal candidate will possess motor industry experience and a UK driving license, with strong communication skills and the ability to work under pressure. Enjoy comprehensive benefits including 33 days of annual leave and flexible working options.

Benefits

33 days of annual leave

Exclusive retail discounts

Discounts on new and used cars

Company pension scheme

Cycle-to-work scheme

Dedicated family support

24/7 access to healthcare professionals

Paid volunteer day

Company share purchase plan

Referral financial rewards

Training and development opportunities

Life assurance

Qualifications

• Full UK Driving Licence is required.
• Experience in a main dealer environment.
• Able to work independently and as part of a team.

Responsibilities

• Responsible for the day to day running of the workshop.
• Ensure technicians achieve their daily targets.
• Assist service managers in providing the best customer service.

Skills

Motor Industry experience in a similar role

Ability to work under pressure

Good communication

Attention to detail

Teamwork

Job description

A leading automotive retailer in Ipswich is seeking a Workshop Controller to oversee daily operations in the workshop. In this role, you will ensure that service and repair technicians meet their daily targets while assisting managers to deliver excellent customer service. The ideal candidate will possess motor industry experience and a UK driving license, with strong communication skills and the ability to work under pressure. Enjoy comprehensive benefits including 33 days of annual leave and flexible working options.