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Workshop Controller: Lead Service & Customer Experience

BMW

Ipswich

On-site

GBP 30,000 - 40,000

Full time

Today
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Job summary

A leading automotive retailer in Ipswich is seeking a Workshop Controller to oversee daily operations in the workshop. In this role, you will ensure that service and repair technicians meet their daily targets while assisting managers to deliver excellent customer service. The ideal candidate will possess motor industry experience and a UK driving license, with strong communication skills and the ability to work under pressure. Enjoy comprehensive benefits including 33 days of annual leave and flexible working options.

Benefits

33 days of annual leave
Exclusive retail discounts
Discounts on new and used cars
Company pension scheme
Cycle-to-work scheme
Dedicated family support
24/7 access to healthcare professionals
Paid volunteer day
Company share purchase plan
Referral financial rewards
Training and development opportunities
Life assurance

Qualifications

  • Full UK Driving Licence is required.
  • Experience in a main dealer environment.
  • Able to work independently and as part of a team.

Responsibilities

  • Responsible for the day to day running of the workshop.
  • Ensure technicians achieve their daily targets.
  • Assist service managers in providing the best customer service.

Skills

Motor Industry experience in a similar role
Ability to work under pressure
Good communication
Attention to detail
Teamwork
Job description
A leading automotive retailer in Ipswich is seeking a Workshop Controller to oversee daily operations in the workshop. In this role, you will ensure that service and repair technicians meet their daily targets while assisting managers to deliver excellent customer service. The ideal candidate will possess motor industry experience and a UK driving license, with strong communication skills and the ability to work under pressure. Enjoy comprehensive benefits including 33 days of annual leave and flexible working options.
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