Workplace Experience Lead — The Shard, London

Ampa Holdings LLP; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading facilities management company is seeking a Workplace Team Leader to oversee operations at The Shard and other locations. Responsibilities include managing diverse teams, delivering high-quality workplace services, budget management, and ensuring compliance with all regulatory standards. The ideal candidate will have over 5 years of experience in professional services, a strong leadership background, and excellent communication skills. This role offers an agile working environment and emphasizes employee value regardless of location.

Benefits

Agile working approach

Flexible working hours

Diverse team environment

Professional development opportunities

Qualifications

• 5+ years’ experience managing Workplace/Facilities operations in a professional services environment.
• Strong leadership experience across multi-site operations.
• High-level understanding of statutory and compliance requirements.
• Excellent communication skills in handling complex situations.
• Proficiency in Microsoft 365, Teams, and workplace technologies.

Responsibilities

• Lead operations across Workplace services at The Shard and Milton Keynes.
• Oversee contractor performance and manage relationships.
• Drive continuous improvement in service delivery.
• Ensure compliance with health & safety and statutory regulations.
• Manage budgets and deliver operational projects.

Skills

Leadership

Communication

Budget management

Relationship building

Operational excellence

Job description

A leading facilities management company is seeking a Workplace Team Leader to oversee operations at The Shard and other locations. Responsibilities include managing diverse teams, delivering high-quality workplace services, budget management, and ensuring compliance with all regulatory standards. The ideal candidate will have over 5 years of experience in professional services, a strong leadership background, and excellent communication skills. This role offers an agile working environment and emphasizes employee value regardless of location.