Witness Assessment Co-ordinator

United Kingdom Accreditation Service Limited; Staines-upon-Thames; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A national accreditation body is seeking a Witness Assessment Coordinator to join their Customer Services Team in Staines-upon-Thames. The role is full-time with hybrid working options. The successful candidate will organize assessment visits, serve as the main contact for inquiries, and monitor progress to ensure deadlines are met. Strong customer service skills and proficiency in Microsoft Office are essential. Join an organization committed to diversity and inclusion.

Qualifications

• Strong administrative skills with attention to detail.
• Experience in coordinating assessment processes.
• Ability to manage schedules and deadlines.

Responsibilities

• Coordinate assessment visits and align all parties.
• Act as the main point of contact for enquiries.
• Monitor and track progress of assessment visits.
• Maintain accurate internal records and systems.
• Collaborate with different teams for consistent operations.
• Complete other admin tasks effectively.

Skills

Excellent customer service skills

Accurate written communication

Clear verbal communication

Teamwork experience

Ability to prioritise workload

Knowledge of Microsoft Office

Job description

UKAS is recruiting a Witness Assessment Coordinator to join our Customer Services Team. This is a full‑time role, with the option of hybrid working, based at our head office in Staines Upon Thames.

The Witness Assessment Coordinator role centres on organising and managing witness assessment visits, combining strong administrative skills with clear communication. You’ll act as the key link between customers, assessment managers, contracted assessors, and technical experts to keep visits on track and deadlines met.

As a Witness Assessment Coordinator, you will:

• Coordinate assessment visits – Plan and organise witness assessment visits, making sure all parties (customers, assessors, and internal teams) are aligned.
• Act as the main point of contact – Handle enquiries from customers and colleagues, provide accurate information, and ensure a smooth experience.
• Monitor progress and deadlines – Track upcoming and overdue visits, take action to keep things on schedule, and elevate issues promptly when needed.
• Maintain accurate records – Keep internal systems and databases up to date so information can be easily retrieved.
• Work collaboratively – Liaise with different teams to ensure continuous cover and consistent operations.
• Handle additional admin tasks – Complete other agreed tasks efficiently and in line with internal processes.

This is a key role within UKAS and would suit someone with a keen eye for detail and the confidence to liaise effectively with colleagues and customers at all levels.

It is expected that the successful candidate will:

• Have excellent customer service skills
• Demonstrate accurate written and clear verbal communication skills
• Have demonstrable experience of working as part of a team
• Be able to prioritise workload to meet deadlines
• Have good knowledge of Microsoft Office software

Equity, Diversity, and Inclusion: Fostering a Culture of Belonging

UKAS is proud to be the United Kingdom’s sole Accreditation Body. We wouldn’t be able to do what we do without a diverse mix of minds, backgrounds and experiences. UKAS is committed to promoting a culture of belonging and values the differences and uniqueness that everyone brings to the organisation.
We welcome candidates across all types of backgrounds, circumstances, and identities to support our Equity, Diversity and Inclusion (EDI) commitments.