Windows/Mac IT Support Engineer — Remote

SISL Global Pte. Ltd.; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading tech support company located in Birmingham is seeking a skilled Desktop Support Technician. Responsibilities include providing second-level support for hardware and software issues, maintaining operating systems, and troubleshooting user connectivity problems. The ideal candidate will have 2-4 years of experience in a similar role, strong knowledge of both Windows and Mac systems, and relevant IT certifications. This is an excellent opportunity for someone passionate about helping users and enhancing their technical skills.

Qualifications

• 2-4 years of experience in desktop support or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with remote desktop support software.

Responsibilities

• Provide second-level technical support for hardware and software issues.
• Install and maintain operating systems and software applications.
• Assist with network connectivity issues.

Skills

Technical support

Troubleshooting Windows and Mac

Problem-solving skills

Interpersonal skills

Communication skills

Education

Associate's or bachelor's degree in information technology or Computer Science

Relevant certifications (CompTIA A+, Network+, Microsoft Certified Desktop Support)

Tools

Active Directory

Microsoft Office Suite

Remote desktop tools

Job description

A leading tech support company located in Birmingham is seeking a skilled Desktop Support Technician. Responsibilities include providing second-level support for hardware and software issues, maintaining operating systems, and troubleshooting user connectivity problems. The ideal candidate will have 2-4 years of experience in a similar role, strong knowledge of both Windows and Mac systems, and relevant IT certifications. This is an excellent opportunity for someone passionate about helping users and enhancing their technical skills.