Customer Service Advisor

APCOA PARKING UK; Wigan; On-site; GBP 14,000; Part time

Job summary

A leading parking management company is seeking a Weekend Customer Service Advisor in Wigan. This role requires providing excellent customer service through inbound calls and emails relating to vehicle management. Applicants should be customer-focused with good communication skills, while previous call centre experience is a plus. Full training is provided, along with a competitive salary of £13,968.24 per annum and other benefits including a pension scheme and free town centre parking.

Benefits

Full training provided

Pension Scheme

Free town centre parking

Qualifications

• Previous experience in a call centre environment is an advantage.
• Target-oriented and friendly demeanor.

Responsibilities

• Answer inbound calls to arrange clamping and de-clamping of vehicles.
• Handle inbound email queries and advise customers on appeals.
• Work two 12-hour shifts per week.

Skills

Customer-focused

Good communication

Basic computer knowledge

Job description

The Role

Weekend Customer Service Advisor - Wigan - Saturday and Sunday 8am to 8pm - £13968.24 per annum

Do you have customer service experience? Are you a good communicator?

About the Job

APCOA is a recognised front runner in parking management services with a presence in 12 countries across Europe, managing 1.3 million parking spaces, across 12 countries and approximately 4,300 employees.

About the Role

Customer Service Advisor – Providing a positive and excellent customer journey from beginning to end and working to ensure customer satisfaction.

What will you do?

• You will answer inbound calls from clients, customers and mobile enforcement officers to arrange clamping, and de-clamping of vehicles parked incorrectly in Ireland.
• You will handle inbound email queries from clients and customers, and advise them how to appeal correctly.
• You will work 2 x 12‑hour shifts per week although this may change if overtime is required.

What will you bring?

• Previous experience working in a call centre environment is an advantage, although not essential.
• We are looking for someone with a basic knowledge on computers.
• You will be target‑oriented, customer‑focused, and have a friendly manner.

What is on offer to you?

• Full training will be provided.
• Chance to learn multiple skills in different sectors of the parking industry.
• Pension Scheme.
• Competitive wage of £13968.24 per annum.
• Free town centre parking.

Does this sound like you? Then please apply now!

We are focused on ensuring APCOA is a fair place to workregardless of age, race, gender or level in the business. We offer an exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training openings to fulfil their potential while aiming for excellence in their work.