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Weldricks; Doncaster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A family-owned pharmacy in Doncaster is seeking a Pharmacy Assistant/Trainee Pharmacy Assistant. This permanent role requires a commitment to high customer care standards and the ability to train and support colleagues. Key responsibilities include implementing the pharmacy's customer care policy, completing paperwork accurately, and ensuring compliance with SOPs. Ideal candidates will exhibit strong communication skills and a dedication to improving service delivery, contributing to a high-quality customer experience.

Qualifications

• High standard of customer care required.
• Ability to guide and train colleagues as needed.
• Understand and follow SOPs.

Responsibilities

• Provide excellent customer service and support.
• Implement the company's customer care policy.
• Accurately complete paperwork and adhere to deadlines.

Skills

Customer care

Communication skills

Team training and guidance

Job description

THE COMPANY

Weldricks is a family owned pharmacy with over 60stores and more than 600 dedicated employees in stores across South Yorkshire, Lincolnshire and East Riding. We are now expanding the team of Pharmacy Assistants/ TraineePharmacy Assistants across the region and are keen to seek applicants who can bring something special to the team. Customers and excellent service are at the heart of what you would be expected to deliver as our customers will be relying on you for advice and insight into a wide range of issues.

Hours of work Monday, Tuesday 9.00am to 5.00pm and Thursday, Friday 9.00am to 5.00pmwith 30 minutesfor lunch each day worked.

This is a permanent role.

THE ROLE

Give a high standard of customer care, display high personal and work standards, train, help and guide colleagues as needed.

Implement the Weldricks customer care policy to the highest possible standards.

Respond openly and honestly to reviews and feedback to improve procedures

Follow company dispensing processes and your training.

Read, understand and sign all SOP’s.

Handover and summarise everything the Pharmacist or colleagues who are working in branch the following day need to know.

Paperwork completed accurately and returned within deadlines by all colleagues, to correct department.

Read the Weekly Memo each week to keep up to date with changes, amendments and/or additions to company policies, procedures and contractual obligations which may be introduced to reflect the changing needs of the business, including amendments to the BPM and DBPM.

Be aware of legal classifications relating to Vet RX including prescribing under the cascade.

Follow protocols and your training.