Water Customer Experience Specialist

Leep Utilities Limited; Salford; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading utility provider in the UK is looking for a Customer Service Specialist to enhance customer experiences through effective communication. The role involves managing inbound and outbound calls, addressing complex inquiries, and improving customer satisfaction. Candidates should be engaging, reliable, and adept at managing workloads flexibly. Benefits include 25 days of paid holiday, a health cash plan, and professional development opportunities.

Benefits

25 days paid holiday + bank holidays

Annual discretionary bonus

Company pension plan

Health cash plan

Professional development opportunities

Qualifications

• Engaging, trustworthy, reliable and attentive to customers.
• Efficient and self-motivated to manage workload flexibly.
• Experience in a fast-paced, customer-focused environment.

Responsibilities

• Understand and deliver on customer objectives and targets.
• Handle inbound calls and digital communications from customers.
• Provide support services such as Priority Service Register.

Skills

Customer relationship management

Effective communication

Problem-solving

Flexibility to change

Tools

CRM software

Job description

A leading utility provider in the UK is looking for a Customer Service Specialist to enhance customer experiences through effective communication. The role involves managing inbound and outbound calls, addressing complex inquiries, and improving customer satisfaction. Candidates should be engaging, reliable, and adept at managing workloads flexibly. Benefits include 25 days of paid holiday, a health cash plan, and professional development opportunities.