Warranty Claims Manager

Fife SEAT Ltd; Kirkcaldy; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A local automotive company in Kirkcaldy is seeking a skilled Warranty Claims Manager. The ideal candidate will handle warranty operations for the SEAT and CUPRA franchises, ensuring claims are processed efficiently. This role offers a flexible schedule with up to 12 hours of work per week and remote options available. Applicants must have previous warranty administration experience within the Volkswagen Group and proficiency in handling systems such as SAGA/2 and ELSA/ElsaPro.

Benefits

Flexible schedule

Remote work options

Qualifications

• Previous experience in Warranty Administration within the Volkswagen Group is essential.
• Proficiency with SAGA/2 and ELSA/ElsaPro is necessary.
• Self-motivated to manage workload remotely without constant supervision.

Responsibilities

• Daily submission of warranty and goodwill claims via SAGA/2.
• Reconciling warranty payments and investigating unpaid claims.
• Auditing job cards to ensure compliance with the '3 Cs' standard.
• Managing retention and displacement of warranty parts.
• Advising Service Advisors and Technicians on claim validity.

Skills

Warranty Administration

SAGA/2

ELSA/ElsaPro

Self-Motivation

Job description

About the Role: CUPRA Fife is seeking an experienced Warranty Claims Manager to manage warranty operations for our SEAT and CUPRA franchises. This role is ideal for a skilled administrator seeking a flexible schedule. You will ensure claims are processed efficiently, maximizing revenue while maintaining strict compliance with Volkswagen Group (VWG) standards.

Location: CUPRA Fife, Kirkcaldy (KY1 2NL) Brands: SEAT & CUPRA Salary: £18.00 per hour (DOE) Hours: Up to 12 hours per week (Flexible/Remote options available).

Key Features:

• Hybrid Working: Up to 100% of the administrative side can be handled remotely once established.
• Flexible Schedule: We are happy to discuss a schedule that fits around your other commitments.

Responsibilities:

• Daily submission of warranty and goodwill claims via SAGA/2.
• Reconciling warranty payments and investigating unpaid claims.
• Auditing job cards to ensure "3 Cs" (Complaint, Cause, Correction) compliance.
• Managing the retention and displacement of warranty parts.
• Advising Service Advisors and Technicians on claim validity and evidence requirements.

Requirements:

• Essential: Previous experience in Warranty Administration within the Volkswagen Group.
• Systems: Proficiency with SAGA/2 and ELSA/ElsaPro is non-negotiable.
• Self-Motivated: Discipline to manage workload remotely without constant supervision.

How to Apply: Please send your CV to [e-mail] or contact us at CUPRA Fife.

Ref: Warranty Claims Manager

Working Hours Up to 12 hours per week

Salary £18.00 per hour (DOE)