Warranty Advisor New Brighton, England, United Kingdom

Mesh-AI Limited; Brighton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive retailer in Brighton is looking for an experienced Warranty Advisor to join their team. In this role, you will process warranty claims, interact with customers face-to-face and via phone, and assess warranty job cards to provide feedback. A solid technical background in the automotive industry is desirable, along with strong attention to detail and organizational skills. The company offers competitive salaries, generous annual leave, and numerous employee benefits to support career growth and wellbeing.

Benefits

Competitive salaries

Generous annual leave

Enhanced family leave

Techscheme for discounted technology

Eyecare vouchers

24/7 access to GP services

Dental insurance

Critical illness cover

Discounted gym memberships

Travel insurance

Qualifications

• Experience in a technical background, preferably in the automotive industry.
• Ability to build strong and lasting relationships with colleagues.
• Excellent communication skills with a friendly but professional manner.

Responsibilities

• Process warranty claims to manufacturer standards.
• Assess warranty job cards and provide feedback to the workshop.
• Handle invoicing and other administrative tasks.
• Interact daily with customers over the phone.

Skills

Customer service background

Attention to detail

Strong organization skills

Strong IT skills

Tools

Microsoft packages

Job description

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Mercedes-Benz of Brighton

Contract Type: Permanent

Hours: Monday - Friday 8am until 6pm

Mercedes-Benz is on the hunt for a Warranty Advisor to come and join his fantastic team over at our Brighton Dealership. You will be based within our fantastic Service hub which includes an additional Warranty Advisor, Service Administrators and Service Advisors. You will be part of a fantastic team of seven which will be there to support and guide you through your new role.

Our Warranty Advisors are fundamental within our Aftersales department! Day-to-day they are primarily responsible for processing warranty claims as well as liaising with customers both face-to-face, over the phone and via email. We are looking for an individual with a customer service background “serviced” to perfection!

• Processing warranty claims to manufacturer standards
• Assessing the quality of warranty job cards which includes feeding back to the workshop
• Invoicing and other ad-hoc administrative tasks
• Supporting with Paint and body claims
• Interacting daily with customers over the phone

We are looking for an individual with a Technical background, preferably within the Automotive industry. Are you current a Service Advisor or Warranty Advisor looking to shake up their career with Lookers?

You will possess attention to detail and strong organisation skills; this is essential when prioritising and scheduling work appropriately.You will also be great at talking to customers and showcase a friendly but professional manner. Furthermore, you will be able to build strong and lasting relationships with your fellow colleagues.

It is also essential that you have strong IT skills; are you able to easily navigate around the Microsoft packages?

If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email [e-mail]

Core Benefits:

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments
• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing:

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection
• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application issuccessful,we will conduct relevant employment checks prior to you commencing employment with us.Thesewill includeverifying your recent employment, address, credit historyandastandardcriminal recordcheck. For roles that require you to drive, adriving licence checkwill also be carried out.Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.

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